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Document Controller

American University of Ras Al Khaimah (AURAK)

Posted on August 8, 2018

1 - 2 years Ras Al Khaimah - United Arab Emirates

Any Graduation. Any Nationality

Opening 01

Job Description

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Document Controller
Job Purpose
Under the direction of the
registrar, the person in the position is responsible for processing and
maintaining student records. The individual in this position will coordinate
with the Department of Admissions and the Department of the Registrar to
maintain the veracity of AURAK s digital and physical student records by
ensuring that they are complete, accurate,
controlled, and archived for optimized tracking and retrieval. The person in
this position will also oversee the transfer evaluation process.
Responsibilities & Accountabilities
• Maintains,
interprets, and implements university guidelines and policies regarding
student records.
• Maintains
permanent student records for historical degree requirements;
matriculated official academic records; and course and elective
• Receives,
records, and secures documentation for final course grades and student
performance evaluations; maintains and distributes official transcripts.
• Coordinates
the withholding of registration access for individuals with outstanding
documentation requirements.
• Coordinates
the withholding of diplomas and transcripts from individuals with
outstanding obligations to the institution with other departments.
• Establishes
policies for access to student academic records in accordance with the
Federal Educational Rights and Privacy Act (FERPA).
• Participates
with registration, including add/drop activities, according to work hour
• Maintains
and prepares student directory information.
• Prepares
and submits enrollment reports for institutional needs.
• Performs other related duties as
Required Knowledge and Skills
• Knowledge
of all legal and accreditation-related requirements associated with the
processing, storing, releasing, archiving, and destruction of student
educational records.
• Knowledge
of course creation in a university student information system.
• Ability
to maintain security and confidentiality of data.
• Ability
to function with a high level of awareness for protecting sensitive
• Ability
to understand the appropriate use and sharing of data and the ability to
write reports when needed.
• Ability
to articulate proper practices to campus constituencies and to explain
to students their rights and responsibilities regarding their records.
• Ability
to interact and communicate positively and work effectively with a
diverse group of peers.
• Ability
to use critical thinking skills to resolve student records issues and
seek assistance when needed.
• Ability
analyze and understand the interconnectedness of systems, higher
education culture and processes.
• Ability
to identify and operationalize customer and student services best
• Ability
to communicate and interact with others individually or in groups.
• Ability
to give and receive feedback effectively.
Core Competencies
competencies required for the position follow.
Knowledge of the cultural norms of the GCC region.
Digital expertise in the utilization of project management
Working knowledge of higher education best practices in the
area of student records management.
Visual acuity to read information from computer screens, forms
and other printed materials and information.
Able to speak (enunciate) clearly in conversation and general
Hearing ability for verbal
communication/conversation/responses via telephone, telephone systems, and
face-to-face interactions.
Manual dexterity for typing, writing, standing and reaching,
flexibility, body movement for bending, crouching, walking, kneeling and
prolonged sitting.
Lifting and moving objects and equipment up to 10 lbs.
Required Qualifications & Experience
Bachelor's degree required.
Demonstrated records management experience is also required for this
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American University of Ras Al Khaimah (AURAK)

American University of Ras Al Khaimah (AURAK) is a public, non-profit institution of higher education based in UAE. Accredited by the Ministry of Higher Education, UAE, the state-owned educational institution offers graduate and undergraduate degrees that include academic programs based on the cultu ral characteristics of the Gulf region and North American model. Its graduate programs are designed to prepare students for professional life, while the undergraduate programs offer an insight into the major subjects and broad general education.

AURAK is fully committed to the highest standards of research, teaching, services, and ethics, and prepares its students to be creative, thoughtful, responsible and knowledgeable. Recognized as a leading institution of higher education, AURAK has a team of highly qualified and dedicated international staff that is well-trained in best serving the students. The institution works on its values of People, Quality, Cultural authenticity, Engagement, Scholarship & Research, Integrity, and Academic freedom. It offers various advantages to students including International internship opportunities, affordable tuition fees, international faculty and diverse academic programs.

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