Dubai CICC Pilot Plant Technical Service Manager

Tate & Lyle

Accountabilities

• Oversee a team of Technical Service professionals (Lab Based), managing and delegating daily operations to ensure quality, innovation and timeliness in client support and solution development.
• Ensure seamless operation of the Dubai CICC Pilot Plant including overall accountability for maintenance, consumables and ingredient inventory, Pilot Plant Capex and Budget, Pilot Plant Safety.
• Oversee the Functional Systems sampling operation out of the Dubai CICC ensuring high quality SFS samples are developed and produced to drive growth with customers
• Work collaboratively with other Sales & Marketing teams to integrate technical solutions with client goals and expectations.
• Supervise the resolution of complex technical inquiries, providing specialist knowledge, liaising with relevant Technical teams and supporting team members as needed.
• Develop and implement training programmes to enhance the team s technical knowledge and ability to address diverse client needs.
• Contribute to sub-functional- / sub-regional planning by identifying patterns in client needs and market trends and proposing Technical Service enhancements to maintain a competitive edge.
• Monitor client feedback team performance against KPIs and other metrics, making recommendations to senior management and adjusting processes to meet targets and optimise service delivery.

Skills/Experience (Individual Contributor)

• Bachelor s degree or equivalent experience.
• Strong understanding of the policies, objectives, operations and related activities within a Technical Service Sub-Function or part of a Sub-Region. Specialist knowledge in relationship management, sales and a key technical/scientific discipline within Technical Service, and broad knowledge of several related disciplines.
• Strong communication skills to persuade and influence stakeholders. The role needs to adapt styles, interpret and explain information to different audiences from inside and outside the organisation who are not familiar with the subject matter.
• Lead a team of Technical Service professionals within a large geographical scope. Accountable for meeting team targets, delegating work and managing resources within the team, including line management duties.
• Resolve customer issues that are complex or unusual requiring original thought, research, new approaches and analytical techniques.
• Proven ability to significantly influence sub-functional / sub-regional outcomes through effective decision-making for assigned teams
• Provides guidance on applying existing principles and contributes insights to the development of new policies and strategies.