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Duty Manager - Arabic Speaker

Autograph Collection Hotels

Posted on August 1, 2019

2 - 4 years Dubai - United Arab Emirates

Diploma(Hotel Management). Any Nationality

Opening 01

Job Description

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JOB SUMMARY
Serves
as the property Manager on Duty and oversees all property operations, ensuring
that the highest levels of hospitality and service are provided. Represents property management in resolving
any guest or property related situation.
Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles
the tracking of service issues.
CANDIDATE PROFILE
Education and Experience
•High
school diploma or GED; 4 years experience in the guest services, front desk,
housekeeping, or related professional area.
OR
2-year
degree from an accredited university in Hotel and Restaurant Management,
Hospitality, Business Administration, or related major; 2 years experience in
the guest services, front desk, housekeeping, or related professional area.
CORE WORK ACTIVITIES
Supporting
Property Operations and Guest Relations Needs
•Maintains a strong working relationship with all departments to support property
operations and goals and to expedite the resolution of any problems that may
arise through the general operation of the property.
•Communicates any variations to the established norms to the appropriate department in a
timely manner.
•Sends copy of MOD report to all departments on a daily basis.
•Strives to improve service performance.
•Ensures compliance with all policies, standards and procedures.
•Emphasizes guest satisfaction during all departmental meetings and focuses on continuous
improvement.
Supporting
Profitability Goals
•Understands
and complies with loss prevention policies and procedures.
•Reviews staffing levels to ensure that guest service, operational needs and financial
objectives are met.
•Reviews financial statements, sales and activity reports, and other performance data to
measure productivity and goal achievement and to determine areas needing cost
reduction and program improvement.
Managing the
Guest Experience
•Intervenes in any guest/associate situation as needed to insure the integrity of the property
is maintained, guest satisfaction is achieved, and associate well being is
preserved.
•Empowers associates to provide excellent customer service.
•Provides immediate assistance to guests as requested.
•Serves as a leader in displaying outstanding hospitality skills.
•Sets a positive example for guest relations.
•Responds to and handles guest problems and complaints.
•Ensures associates understand customer service expectations and parameters.
•Interacts
with customers on a regular basis throughout the property to obtain feedback on
quality of product, service levels and overall satisfaction.
•Participates in the development and implementation of corrective action plans to improve
guest satisfaction.
•Records guest issues in the guest response tracking system.
Assisting
Human Resources Activities
•Participates as needed in the investigation of associate and guest accidents.
•Observes service behaviors of associates and providing feedback to individuals.
•Conducts regular inspection tours of the entire facility for appearance, safety,
staffing, security, and maintenance.
•Celebrates successes and publicly recognizes the contributions of team members.
•Ensures associates are cross-trained to support successfully daily operations.
•Ensures
property policies are administered fairly and consistently, disciplinary
procedures and documentation are completed according to Standard and Local Operating
Procedures (SOPs and LSOPS) and support the Peer Review Process.
•Understands
and, if necessary, implements all emergency plans including accident, death,
elevator, thefts, vicious crimes, bombs, fire, etc.
Management Competencies
Leadership
Adaptability - Maintains
performance level under pressure or when experiencing changes or challenges
in the workplace.
Communication - Conveys information and ideas to others in a convincing and engaging
manner through a variety of methods.
Problem Solving and Decision Making - Identifies and understands issues, problems, and
opportunities; obtains and compares information from different sources to
draw conclusions, develop and evaluate alternatives and solutions, solve
problems, and choose a course of action.
Professional Demeanor -
Exhibits behavioral styles that convey confidence and command respect from
others; makes a good first impression and represents the company in alignment
with its values.
Managing Execution
Building and Contributing to Teams - Actively participates as a
member of a team to move the team toward the completion of goals.
Driving for Results -
Sets high standards of performance for self and/or others; assumes
responsibility for work objectives; initiates, focuses, and monitors the
efforts of self and/or others toward the accomplishment goals; proactively
takes action and goes beyond what is required.
Planning and Organizing - Gathers information and
resources required to set a plan of action for self and/or others;
prioritizes and arranges work requirements to accomplish goals and ensure
work is completed.
Building Relationships
Coworker Relationships -
Interacts with others in a way that builds openness, trust, and confidence in
the pursuit of organizational goals and lasting relationships.
Customer Relationships -
Develops and sustains relationships based on an understanding of customer
needs and actions consistent with the company s service standards.
Global Mindset - Supports
employees and business partners with diverse styles, abilities, motivations,
and/or cultural perspectives; utilizes differences to drive innovation,
engagement and enhance business results; and ensures employees are given the
opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
Organizational Capability - Evaluates and adapts the structure of own
assignments and suggests improvements to work processes to best fit the needs
and/or support the goals of an organizational unit.
Talent Management - Provides support and feedback to help
individuals develop and strengthen skills and abilities needed to accomplish
work objectives.
Learning and Applying Professional Expertise
Applied Learning - Seeks and makes the most of learning
opportunities to improve performance of self and/or others.
Business Acumen - Understands and utilizes business information to
manage everyday operations.
Technical Acumen -
Understands and utilizes professional skills and knowledge in a specific
functional area to conduct.


Hotels / Hospitality

Administration

Desired Candidate Profile

o
General Property
Operations - Knowledge of the operating principles and practices of all
brand/property-specific functions to support successful operations of the
overall property (e.g., Engineering/Maintenance, Event Management, Finance
and Accounting, Human Resources, Legal/Contracting, Food and Beverage, Guest
Services/Front Desk, Sales & Marketing, Security/Loss Prevention,
Retail/Gift Shops, Spa, and Recreation/Health Club).
Basic Competencies -
Fundamental competencies required for accomplishing basic work activities.
o
Basic Computer Skills -
Uses basic computer hardware and software (e.g., personal computers, word
processing software, Internet browsers, etc.).
o
Mathematical Reasoning -
Demonstrates ability to add, subtract, multiply, or divide quickly, correctly,
and in a way that allows one to solve work-related issues.
o
Oral Comprehension -
Demonstrates ability to listen to and understand information and ideas
presented through spoken words and sentences.
o
Reading Comprehension -
Demonstrates understanding of written sentences and paragraphs in
work-related documents.
o
Writing - Communicates effectively in writing as
appropriate for the needs of the audience.

Keywords

Duty Manager - Arabic Speaker

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Autograph Collection Hotels

Founded by J. Willard and Alice Marriott in 1927, Marriott International, Inc. is a leading global lodging company headquartered in Washington, DC in Bethesda, Maryland. It has over 6,000 properties in nearly 122 countries- Middle East & Africa (245 properties, 29 countries), Europe (512 properti es, 37 countries), United States & Canada ( 4,526 properties, 2 countries), Caribbean & Latin America (225 properties, 33 countries), and Asia-Pacific (572 properties, 21 countries). Marriott International, a FORTUNE 500 Company, started its operations in the Middle East in 1980 with Riyadh Marriott Hotel in Saudi Arabia.





Marriott’s portfolio of brands includes JW Marriott and Marriott Hotels, the flagship brand of Marriott with over 500 international locations, along with the other 30 brands. The ever-evolving and award-winning brands of the organization continue to bring in customer satisfaction by offering exceptional amenities and attentive guest care that sets the industry standards. Known as one of the ‘best employers’, Marriott maintains a work culture that puts its people first. The organization offers excellent benefits and career paths that help its employees to grow professionally and personally. Marriott International promotes innovation, diversity, teamwork and a thriving culture. Marriott International’s merger with Starwood Hotels & Resorts has strengthened its position as the best travel company in the world.



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