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Duty Manager (Arabic Speaker)


3 - 5 years Dubai - United Arab Emirates

Bachelor of Hotel Management(Hotel Management). Any Nationality

, Posted on May 14, 2018 1 Opening

Job Description

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We are excited to find the next Heartist Duty Manager (Arabic Speaker) to join the Raffles Dubai team!
Raffles Dubai promises exceptional standards of service inherent of the Raffles brand and complemented by Arabian hospitality values. Our aim is to keep the Raffles Brand Promise of being an oasis for the Well-Travelled, offering Emotional Luxury to all our distinguished guests.
Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.
If you are looking for a dynamic environment for growth, please join us as a Duty Manager (Arabic Speaker).
Summary of Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:
•Manage and supervise all tasks of his/her staff to ensure guests receive prompt, cordial attention and personal recognition
•Assist the Front Office Manager in all aspects of his/her duties
•Ensure repeat guests and other VIPs receive special attention and recognition
•Control room availability, room types, accuracy of room count and rate categories
•Maximize occupancy, revenue & average rate while maintaining high service standards
•Liaise with Housekeeping Department to ensure room image is maintained and the Room Ready on Arrival policy is adhered to
•Liaise closely with the Executive Housekeeper to ensure special guest needs, amenities and other room-related requests are met
•Be aware of credit policies and procedures and liaise closely with the Finance Department to ensure that credit procedures are properly carried out
•Know system recovery procedures
•Interpret computer reports and compile relevant statistics for front office
•Approve upgrades and special amenities in absence of manager
•Maintain inter-departmental relationships to ensure seamless customer service
•Inspect frequently for cleanliness and orderliness of the lobby, reception and cashier s desk and, on a random basis, VIP rooms prior to arrival
•Prepare efficient work and vacation schedule for Front Office Staff, taking into consideration project occupancy and forecasts and any large group movements
•Maintain appropriate staff standards of conduct, dress, hygiene, uniforms, appearance
•Work with the HR Manager to ensure productive departmental performance
•Work with Finance in the preparation and management of the department s budget
•Adhere to OH&S policies and procedures and ensure all direct reports do the same

Industry Type : Hotels / Hospitality
Functional Area : Data Entry / Operations / Back Office Processing

Desired Candidate Profile

Personal Attributes:
•Good organizational skills
•Good level of engagement with residents
•Ability to manage a multi-cultural workforce
•Excellent leadership & communication skills
•Display high levels of integrity, dedication and support for continuous improvement
•Flexible management style to meet the challenges of a changing work environment
•Good knowledge of the entire Front Office Operations
•Must be a self-starter, coach & mentor who can motivate the Team to perform their best
•Knowledge of Opera Property Management System preferred
• Degree from School for Tourism & Hotel Management
•Minimum 3 - 5 years relevant experience with at least 2 year at a supervisory level.


Housekeeping Hospitality Hotel management Customer service Luxury Property management Policies Front office operations Front Office Staff Continuous improvement

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Founded in the year 1887, Raffles Hotels & Resorts is an award-winning, luxury international hotel company. The company’s first property to open was Raffles Hotel, Singapore. Over the years, the company has expanded its portfolio which currently comprises over eleven properties. From secluded r esorts to city hotels, Raffles has its presence in key locations around the world including Singapore, Cambodia, China, UAE, Saudi Arabia, Seychelles, and Paris. In UAE, the hospitality giant has its property (Raffles Dubai) in Dubai. Raffles Dubai is strategically located on Sheikh Rashid Road which is considered to be the premium business and shopping district of the city.

With a compelling mix of cultures and styles, every hotel in the Raffles family has its own individual personality, with its own story to tell and its own sense of place. However, each one is proud to draw on the original Raffles tradition of delivering thoughtful, personal and discreet service.

Together, as a global community of hospitality leaders, Raffles Hotels & Resorts is committed to cultivating a culture in which its colleagues are encouraged to realize their full potential through rewarding experiences and development opportunities. This exciting growth translates into opportunities, not just to better meet the needs of the guests, but opportunities for employees to grow in their career within Raffles’s incredible brands around the world. The company is committed to building a highly engaged workforce and creating a great workplace culture.

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