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Duty Manager ( Arabic Speaking)

Minor International

Posted on January 9, 2020

2 - 3 years Abu Dhabi - United Arab Emirates

Diploma. Any Nationality

Opening 01

Job Description

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Job Description
• To be the main point of guest contact 24 hours.
• Monitor all night arrivals, ensuring all requests are carried out smoothly. Ensure all reservations are honoured, or dealt with as quickly and smoothly as possible. Deal with VIP room inspections/arrivals/departures.
• Ensure all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• Complete the night audit in line with the standards and procedures of the resort for night manager.
• Submit housekeeping and cleaning requests as required.
• Ensure all Team members are up to date with current facts of the hotel products and services including room types, rates, relatives and facilities, food and beverage outlets, spa and health club.
• Attend training sessions as required.
• You will serve the needs of the business, our guests and our colleagues by ensuring that all guests and visitors are warmly and courteously welcome. You are a key representative of Minor Hotel Group anticipate needs, and handle inquiries in a helpful and attentive manner, you need to take personal responsibility for ensuring all issues related to the office reception area and administrative related are met and that follow up is completed on a timely basis. You will be proactive and innovative, suggesting alternatives that meet guest needs in creating a MINOR customer focused atmosphere for all of our visitors and colleagues.


Hotels / Hospitality

Administration

Desired Candidate Profile

Qualifications
Bachelor Degree in Hospitality/Hotel Management field
Experience as a Receptionist in 5* hotels
Good understanding in customer service roles
Good communication skill
Good spoken and written English and Arabic

Keywords

Duty Manager (Arabic Speaking)

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Minor International


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