Duty Manager VOGO - ABU DHABI GOLF RESORT AND SPAL.L.C - O.P.C

Safety and Security

• Notify your manager/supervisor immediately in the event of work-related incidents or any other injuries.
• Discern and rectify hazardous job methods or circumstances and/or relay them to management and security/safety staff.
• Abide by the safety and security directives and processes of the organization and department to guarantee a spotless, secure, and protected atmosphere.
• Adhere to property-specific procedures when confronted with critical situations (for instance, evacuations, medical crises, natural calamities).
• Preserve vigilance concerning unwanted individuals present on property premises.
• Observe the policies and procedures for the secure use and storage of gear, machinery, and tools.
• Utilize the correct gear and apply appropriate lifting techniques when needed to prevent harm.
• Successfully accomplish relevant safety education and gain certifications for executing work assignments.

Guidelines and Protocols

• Safeguard the confidentiality and safety of visitors and colleagues.
• Preserve the secrecy of exclusive resources and data.
• Adhere to corporation and sector directives and methodologies.
• Defend corporate apparatus, gear, machinery, or other resources in alignment with organizational guidelines and methodologies.
• Warrant that attire, nametags, and individual presentation are immaculate, sanitary, expert, and congruent with corporate directives and methodologies.
• Fulfill any additional job responsibilities as assigned by supervisors that are within reason.

Key Responsibilities

• Operational Oversight: Oversee and manage day-to-day hotel operations during assigned shifts and ensure adherence to standard operating procedures across all departments.
• Staff Supervision: Supervise and support various departments, including front desk, housekeeping, and security, while promoting teamwork and accountability.
• Guest Services: Address and resolve guest concerns or issues to ensure high customer satisfaction; assist with check-ins and check-outs as needed.
• Emergency Response: Act as the primary point of contact for emergencies, coordinating with authorities and implementing safety protocols for guests and staff.
• Communication: Maintain effective communication with all hotel departments and provide clear, timely updates to management during shift transitions.
• Quality Control: Monitor service quality across departments, implementing corrective actions and conducting regular inspections of public areas and guest rooms.
• Training and Development: Provide training and guidance to staff on standard operating procedures and customer service best practices.
• Reports and Documentation: Generate reports on operational activities and metrics while maintaining accurate records of incidents and guest interactions.