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Duty Manager/ Night Manager

Movenpick Hotel & Resort Beirut

2 - 3 years Lebanon - Lebanon

Any Nationality

, Posted on May 15, 2018 1 Opening

Job Description

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M venpick Hotel Beirut is seeking to recruit Night / Duty Manager with below job duties
Duties :
Directs and co-ordinates various services related to night operations as required.
Ensures prompt, courteous and accurate service to all guests, so as to maximize customer satisfaction.
Assures safety and security of the guests, visitors, employees and protects the property by working closely with hotel s security personnel.
oversees emergency operations to minimize hotel losses and liability.
Ensures adherence to company and hotel policies by all departmental employees.
Provides FOM with a summary of activities and operations during the night shift by preparing a daily written logbook.
Insures guests satisfaction by resolving and taking appropriate actions on all guests complaints.
Ensure smooth running of Front Desk operation and make sure the guest stay is pleasant and hassle-free.
Maximize guests satisfaction during their stay and follow-up guest comments
Assist with check-in and check-out process during busy times.
Coordinate with other operational departments such as Housekeeping and Engineering.
Make sure guest requests are handled in a fast and efficient manner.
Proficient in Opera, and excellent knowledge in MS Excel & Word.
Excellent presentation and inter-personal skills.
Strong organizational, communication and leadership skills. Attention to details
Self motivated and pro-active attitude. Able to handle pressure and guest complaints.
Fluent in English (verbal & written).

Industry Type : Hotels / Hospitality
Functional Area : Chefs / F&B / Housekeeping / Front Desk


Housekeeping Service Operations English Night shift Policies Interpersonal skills Customer satisfaction Leadership skills Pressure handling

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Movenpick Hotel & Resort Beirut

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