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Duty Manager (Saudi National Only)

Raffles Hotels and Resorts

3 - 5 years Other - Saudi Arabia

Saudi Arabian

, Posted on June 6, 2018 1 Opening

Job Description

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Duty Manager
To provide supportive functional assistance to all departments; interact with guests and members of the community.
Hotel Overview:
Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values. Raffles Makkah Palace offers 214 Suites & duplex Villas with breathtaking views of the Masjid Al Haram, the Holy Ka'aba and the city. The hotel combines the best of local cuisine and international dishes in each of its four outlets creating a unique and welcoming atmosphere in this diving setting. Guests can also indulge and immerse themselves in a relaxing sensory experience in our world renowned spa and fitness center or hold high-powered business gatherings in any of our state-of-the-art meeting rooms.
Summary of Responsibilities:
Reporting to the Front Office Manager , responsibilities and essential job functions include but are not limited to the following:
Manage and supervise all tasks of his/her staff
Communicate with AFOM & FOM on all matters re: guest services & hotel operations
Provide functional assistance and direction to all departments
Cooperate, coordinate and communicate with other hotel departments as required
Ensure guests receive prompt attention and personal recognition throughout the hotel
Respond to guest needs and resolve related problems
Supervise and direct Rooms and Front Office personnel
Inspect front of house and back of house regularly for cleanliness and orderliness
Assist Guest Relations in greeting, rooming, and sending off guests
Monitor appropriate standards of conduct, uniform, hygiene, and appearance of staff
Provide input for Front Office meetings and conduct daily briefings
Promote inter-hotel sales and in-house facilities
Check billing instructions and monitor guest credit
Analyse and approve discounts and rebates
Analyse the rate variance report to ensure rooms revenue control
Fully conversant with all hotel emergency procedures
Ensure that front line staff complies with FIT marketing techniques and maximizes sales
Is fully aware of the Credit Policy
Take full responsibility of Front Office staff in absence of the FOM/AFOM
Perform related duties and special projects assigned by FOM/AFOM
. Minimum 3 year's experience in Front Office leadership role.
Good organisational skills
Good level of engagement with residents
Ability to manage a multi-cultural workforce
Excellent leadership & communication skills
Display high levels of integrity, dedication and support for continuous improvement
Flexible management style to meet the challenges of a changing work environment
Good knowledge of the entire Front Office Operations
Must be a self-starter, coach & mentor who can motivate the Team to perform their best
Knowledge of Opera Property Management System preferred
Degree from School for Tourism & Hotel Management
Minimum 3 - 5 years' relevant experience with at least 2 year at a supervisory level
Visa Requirements: Candidate selection will be based on visa availability at Raffles Makkah Palace. We will assist successful applicants with the visa process and provide flights and accommodation
Living & Working at Raffles Makkah Palace: Satisfying our Guests is important to us, and we extend these values to our colleagues as well. We offer competitive salaries, top market service charge, gratuities, quality medical benefits and furnished accommodation. It is important to note that there are currently no income taxes in the Saudi Arabia! Raffles Makkah Palace offers you an unparalleled opportunity to provide top-tier hospitality and spiritual service to visitors of the holiest city in the world for Muslims.
Ahlan Wa Sahlan, Welcome to Makkah
At Raffles Makkah Palace we offer our guests the finest hospitality experience in each of our destinations. Your contribution is important to the success of our Company and we are committed to providing an environment that will foster and reward your efforts. Our teams around the globe endeavour to provide a safe, attractive and dynamic working environment, which will encourage you to take initiative and demonstrate your best abilities. Together we design career plans and unveil new professional perspectives through our various development programs, and with your contribution you will help make your ambitions real. An exciting future awaits!

Industry Type : Hotels / Hospitality
Functional Area : Chefs / F&B / Housekeeping / Front Desk


Hospitality Management Billing Property Management Front Office Operations Front Office Staff Continuous Improvement Operations Guest Relations

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Raffles Hotels and Resorts

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