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E-commerce Customer service Specialist


Posted on October 10, 2019

2 - 4 years Giza - Egypt

Any Nationality

Opening 01

Job Description

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Respond to customer web inquiries regarding online merchandise or service
• Respond to customer queries in a timely and accurate way, via phone, email, social media and live chat
• Assist customers with product selection suggest various product options that are available
• Respond to all customer inquiries (email / phone / chat), resolve complaints, reviews, returns, disputes within a documented and timely manner
• Communicate effectively with our customers through well-crafted personal
interactions whether via phone or chat
• Provide a high level of quality support in order to meet and exceed the
expectations of our customers
• Organized and a strong aptitude to follow tasks through to completion
• Sells additional services by recognizing opportunities to up-sell accounts;
explaining new features.
• Gather customer feedback and share with our Operations and Marketing
• Assist in the processing of online purchases quickly and while providing superior service to customers.
job requirements
2 to 4 years


Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

2-4 experience
• Strong phone and verbal communication skills along with active listening.
• You have an excellent command of English language as the majority of customers will be foreigners and expats and preferred experience with GCC Culture.
• Familiarity with CRM systems and practices
• You are excited to work in a fast-paced environment with constant
change and growth
• You have the ability to multitask, set priorities, and manage time
• You are able to work on multiple platforms and software solutions concurrently
• You are ready to work on alternating shift basis
• You are target oriented.
• Preferred E-commerce Experience


E-commerce Customer service Specialist


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