E-commerce Customer service Specialist Ebling Posted on October 10, 2019 2 - 4 years Giza - Egypt Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Respond to customer web inquiries regarding online merchandise or serviceorders• Respond to customer queries in a timely and accurate way, via phone, email, social media and live chat• Assist customers with product selection suggest various product options that are available• Respond to all customer inquiries (email / phone / chat), resolve complaints, reviews, returns, disputes within a documented and timely manner• Communicate effectively with our customers through well-crafted personalinteractions whether via phone or chat• Provide a high level of quality support in order to meet and exceed theexpectations of our customers• Organized and a strong aptitude to follow tasks through to completion• Sells additional services by recognizing opportunities to up-sell accounts;explaining new features.• Gather customer feedback and share with our Operations and Marketing• Assist in the processing of online purchases quickly and while providing superior service to customers.job requirements2 to 4 years Company Industry Retail Department/Functional Area Helpdesk / Customer Service / Telecalling Desired Candidate Profile 2-4 experience• Strong phone and verbal communication skills along with active listening.• You have an excellent command of English language as the majority of customers will be foreigners and expats and preferred experience with GCC Culture.• Familiarity with CRM systems and practices• You are excited to work in a fast-paced environment with constantchange and growth• You have the ability to multitask, set priorities, and manage timeeffectively• You are able to work on multiple platforms and software solutions concurrently• You are ready to work on alternating shift basis• You are target oriented.• Preferred E-commerce Experience Keywords E-commerce Customer service Specialist REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People Looking for Customer Service Specialist Jobs also searched Customer Service Specialist Jobs Customer Service Jobs Returns Jobs Selling Jobs Marketing Jobs CRM Jobs Social Media Jobs Ebling View Contact Details Contact Name/ Designation: - Website https://wuzzuf.net/jobs/p/238220-E-commerce-Customer-Service-Specialist-Ebling-Giza-Egypt Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?