E-commerce Project Manager

Confidential Company

The E-Commerce Project Manager is responsible for leading and executing e-commerce initiatives, managing online sales strategies, and ensuring the seamless integration of digital solutions to optimize customer experience and revenue growth. This role involves overseeing cross-functional teams, collaborating with marketing, operations, and IT departments, and driving the successful implementation of e-commerce projects.

Job responsibilities:

E-Commerce Strategy & Execution

• Develop and implement e-commerce strategies to drive online sales, customer acquisition, and retention.

• Oversee the end-to-end execution of e-commerce projects, ensuring timely delivery and alignment with business objectives.

• Analyze market trends, customer behavior, and competitor activities to identify growth opportunities.

• Optimize website performance, UX/UI, and conversion rates.

Project Management & Operations

• Lead cross-functional teams, including developers, designers, marketers, and logistics teams, to ensure smooth e-commerce operations.

• Manage project timelines, budgets, and resources, ensuring adherence to best practices and company goals.

• Implement and oversee e-commerce platforms, payment gateways, and fulfillment processes.

• Develop and enforce standard operating procedures (SOPs) for e-commerce operations.

Digital Marketing & Performance Optimization

• Collaborate with the marketing team to drive digital campaigns, SEO, PPC, email marketing, and social media strategies.

• Track and analyze key performance indicators (KPIs) such as traffic, conversion rates, AOV (average order value), and ROI.

• Implement A/B testing and continuous improvements to enhance customer experience and engagement.

• Ensure effective integration of CRM and loyalty programs to boost customer retention.

Technology & Platform Management

• Manage and optimize e-commerce platforms (Shopify, Magento, Salesforce, etc.) and third-party integrations.

• Ensure website security, compliance, and performance optimization.

• Work with IT teams to resolve technical issues and enhance platform functionality.

Vendor & Stakeholder Management

• Liaise with external vendors, agencies, and technology partners to drive e-commerce success.

• Negotiate contracts and manage relationships with logistics partners, payment providers, and marketing agencies.

• Report project progress, challenges, and performance insights to senior management.