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E-Commerce Sales Representative - Outsource

Commercial International Bank

1 - 2 years Cairo - Egypt

Bachelor of Commerce(Commerce). Any Nationality


, Posted on June 11, 2018 1 Opening

Job Description

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To develop and manage relationships with E-commerce merchants and attract NTB clients in order to maximize the E-commerce portfolio while maintaining excellent service quality standards.
Area
Consumer Banking
Department
Business Banking
Locations
Mobtadyan
Years Of Experience
Maximum 2 Years
Qualifications
Qualifications & Experience

Bachelor s degree of Commerce, Business Administration, Economics or of related field

Technical knowledge in the following fields: E-Commerce platforms, online payments, web-design

Minimum of 0-2 years of experience in same / similar position
Skills

Good Command of English & Arabic Languages

Excellent Computer skills

Excellent Communication skills

Service Oriented

Selling skills
• Negotiation skills
Responsibilities
Business Development

Attract New to bank E-commerce merchants to increase revenues & market share

Manage the relationship with E-commerce clients , maximize customer penetration while providing high level of services that meet the customers needs in order to ensure business growth , customer satisfaction while achieving the team set targets

Cross-sell the banks products to increase penetration ratio per customer to maximize bottom line profitability & increase share of wallet

Sell all E-Commerce features that suit the customers needs. Sell benefits and overcome objections by describing features and advantages of payment acceptance model, ensure that the model comply with merchant s business model, and close the deal with an appropriate pricing model. And train the customers on using these features when applicable

Present E-commerce features to clients using the authorized techniques in order to meet customer s needs and preserve CIB s market share report any changes in merchants business models to the Supervisor and the Team Head in order to amend the service provided accordingly while ensuring closing deals with optimum pricing model
• Handle merchant s complaints to ensure effective closure of complaints within the set TAT to maintain customer satisfaction and ensure high standard service provision


Industry Type : Banking / Financial Services / Broking
Functional Area : Sales / Business Development

Keywords

Service Quality Web Designing Penetrationiness Administration Customer Satisfaction Sales Representative Quality Standards Consumer Bankinginess Bankinginess Modeling

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Commercial International Bank


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