Ecommerce Beauty Trainee Chalhoub Group

Our Ecommerce Trainee is responsible for supporting the eCommerce operations and day-to-day running of our DTC websites, working closely with the Ecommerce and relevant Group Central teams.

Managing and overseeing the continuous optimization and the operations of assigned websites to provide customers with seamless on-site journeys, ordering, payment, and fulfillment experience. At the core of this role is a sound understanding of process management to provide outstanding customer experience across different channels.

This role will develop skills and knowledge on the merchandising of a website; customer acquisition, commercial acumen and how operational systems interact in an Ecommerce business and how this data flows. This role will work together with key touch point teams to create durable and repeatable processes that keep the business moving forward.

Product Management

• You will manage/create/remove categories and collections on the website
• Manage product recommendation and personalization tools
• Ensure consistency of product SKUs and labels with ERP system
• Liaise with the site merchandising team for new launches (in line with all stores)
• Manage the launch of products, including content request from brands and stock request from supply chain team
• Ensure all promotions are active online (including; discount promotions, GWP and PWP by country)

Merchandising on Site

• Utilize sales and customer analytics to decide how products should be displayed online to maximize sales
• Guarantee optimum brand presentation in homepages, landing pages and product description
• Product assortment by best sellers, unsung heroes and new launches to optimize sales
• Filters and main menu navigation updates
• Homepage banners and content update to guide customers to our current promotions, newness, product recommendations and best sellers
• Optimizing product pages including; product imagery, monitoring reviews, cross-sells/upsell and product page special offer banners

Stock Management

• Monitor stock levels to avoid out of stock issues during peak season
• Forecast and create stock replenishment for the supply chain team to action
• Analyze and manage the stock levels to reach sell through ratio KPIs

Operational

• Process ecommerce returns
• In partnership with our operations and supply teams, ensure accurate inventory levels across sites. Work with Operations partners on special projects like custom product setups, bundles, and kits.
• Forecast and project inventory levels with the Ecommerce Site Merchandising teams to optimize speed of delivery and location optimization based on customer location. Optimize stock levels for ecommerce location and warehouse.
• Help solve problems and make informed decisions that affect the service, and productivity of the Picking, Packing, Shipping and/or other warehouse/fulfillment departments
• Implementing updated processes across different channels and stores.
• Partner and enable key relationships between brand team, fulfilment team, DSP s & store operations team.
• Identify loss of revenue areas such as returns and cancellations and ensure maximum deliveries with the least business driven cancellations.

Customer Service:

• Deliver high levels of customer service
• Be the conduit between Ecommerce business and the Customer Experience team to solve customer issues with the website experience, fulfillment, payment.