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eCommerce Executive


Posted on October 23, 2019

2 - 3 years Dubai - United Arab Emirates

Secondary School. Indian Male


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Job Description

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Responsible for managing daily online sales and customer queries
- Maintaining stock of items
- Managing returns and order cancellations
- Day-to-day paper work, filing and entry
- good communication skills
-At least 2-3 year experience in E-commerce /online retail.
-Keralite preferred

• Look after the day to day management of online trading to ensure effective and timely delivery and continuous growth through sales optimization in line with the commercial business plan.
• Ensure the implementation of the e-commerce strategy by cascading it down to tactical operational activities.
• Drive sell thru and conversion by overseeing the maintenance and improvement of the website, ensuring all products are accurately represented, stylishly merchandised and smartly promoted.
• Work closely with sales aftersales, digital team, and marketing operations, finance and admin
• Work closely with Marketing, Content, Creative and Brand teams to get input on guidelines, best practices and trends.
• Oversee the digital commerce marketing plan in order to drive consumer traffic and conversion together with marketing functions within the business.
• Own all on site targeting campaigns, working closely with Digital Marketing and CRM teams to develop a strategic localization and personalization program.
• Oversee all digital commerce content in line with principal brand strategy.
• Oversee the events calendar, coordinating upload, product marketing, editorial and promotional content schedules.
• Participate in planning meetings for upcoming launches; submit forecasts and help ensure that numbers are aligned to sales plan.
• Ensure maximum product exposure across the website and all marketing channels, ensuring featured products and messaging match marketing direction and inventory.
• Responsible for all up-selling, cross-selling and promotional sales tools.
• Manage and monitor all product launches, product portfolios - changes, launch dates, price and name changes handled by admin/sales team.
• Work closely with Customer Experience team to implement and optimize customer service standards and operations including standardization of procedures, appropriate issue routing, customer service reporting,
• Remain up-to-date on current and emerging technologies and trends and how they can be incorporated into the existing business plan.


Data Entry / Operations / Back Office Processing


Ecommerce Operations Order Management

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