Ecommerce Manager Chalhoub Group

One of our brands is embarking on a transformative 3-year ecommerce strategy aimed at delivering a seamless omnichannel customer experience and expanding the brand s digital reach. We are looking for a hands-on Ecommerce Manager to lead the operational execution of this strategy, ensuring campaigns, site performance, and cross-functional initiatives run smoothly. This role focuses on turning strategic plans into action, optimizing online experiences, and driving operational excellence across the ecommerce platform.

Key Responsibilities:

• Translate the strategic 3-year ecommerce roadmap into actionable initiatives, driving results across the business.
• Take ownership of the day-to-day operations of the brand's ecommerce platform, ensuring a seamless and engaging online experience for customers.
• Take ownership for commercial performance (sales, margin, profitability..) including P&L responsibility and budget management
• Collaborate closely with cross-functional teams including content, CRM, supply chain, and retail operations to ensure smooth execution of ecommerce operations.
• Monitor and optimize site performance, focusing on key metrics such as traffic, conversion, and customer satisfaction.
• Drive customer acquisition and retention strategies
• Lead the execution of digital marketing campaigns, analyzing results and making data-driven improvements.
• Partner with brand teams to ensure their products and messaging are aligned with ecommerce objectives.
• Maintain consistent online brand representation, ensuring content, merchandising, and visual presentation meet the brand's standards.
• Drive best practices for omnichannel fulfillment, enhancing the overall customer journey across both online and in-store touchpoints.
• Provide regular insights and reporting on ecommerce operations, highlighting areas for improvement and efficiency gains.
• Foster a collaborative, agile, and customer-focused culture within the ecommerce team, championing operational excellence and business priorities.

What you ll need to succeed

• Proven track record in a commercial ecommerce lead role, with experience in launching or scaling platforms; omnichannel expertise required, and multibrand exposure is a strong advantage.
• Strong focus on customer experience and digital service excellence, paired with a sharp operational mindset.
• Skilled in campaign execution, site performance management, and cross-functional coordination (content, supply chain, CRM, etc.).
• Thrives in fast-paced, startup-like environments, with strong change management and problem-solving capabilities.
• Collaborative and adaptable, with the ability to influence, negotiate, and build alignment across teams.
• Highly organized, hands-on, and agile, with a proactive approach to driving results.