Editions Site Associate

Deliveroo

The Role

Deliveroo Editions are our solution to ensure that our customers have access to the best of the food scene no matter where they live. We operate these bespoke, delivery only, kitchens designed to host a locally curated selection of restaurants across the globe, and have big plans for more of the same. As the Operations Associate, you will be working with the Site Manager & Assistant Manager and taking responsibility for the whole site when on shift. From maintaining the kitchens, to ensuring the smooth running of all the delivery operations working alongside our Restaurant Partners to improve their day to day business. As well as behind the scenes functions, we will also need you to be comfortable in a guest-facing context as we operate some dine-in areas within our Editions sites and being comfortable in a Front Of House environment, with a smile on your face and a willingness to help, is absolutely crucial.

Working with a wider team you will be tasked with improving kitchen efficiencies overall, from prep time and service time to Food Safety & Hygiene standards, you will have a huge influence on maximizing the profitability of the restaurant brands through using your expert knowledge to suggest labor control and stock control, amongst other innovative suggestions.

You will be working alongside the Site Manager & Assistant Manager, whilst working closely with up to 10 Head Chefs and their kitchen staff.

• Managing the day-to-day running of a Deliveroo Editions site; meeting health & safety standards, managing stock deliveries, site cleanliness etc
• Improving our restaurant partners kitchen operational efficiency
• Improving site efficiency and reducing site operational costs
• Liaising with our restaurant account management and rider operations teams to improve our overall site performance
  
  

You Will Be Tasked With

Ensuring the site is fully functional at all times, from maintenance issues, meeting health and safety standards, as well as food hygiene standards across every kitchen and managing stock deliveries. Support the head chefs to ensure maximal operational efficiency, through labor costs, stock control and service/prep time. Liaise with our restaurant account management and rider operations teams to improve overall performance of the site, for both customer and restaurant brands. Lead on training, development and progression in all areas on site for the benefit of the restaurant brands. Managing the logistics of the whole site, from prep, receiving orders, stock deliveries, ordering and staffing costs, P&L. Managing conflict, operational and logistical challenges and dealing with multiple situations regarding service standards at any one time when on shift. A cool head when things don t go according to plan is essential. You are friendly, great at problem solving and organised, as you will be working alongside a team of chefs, delivery riders, and influencing others. You are full of energy as the role has demanding hours, and can handle lots of data while multitasking.

Requirements

• Minimum of 1 year experience in a fast paced hospitality environment, whether this be contract catering, operations, events or restaurants.
• Deliveroo is a weekend and late night company in the hospitality industry, it is essential for you to work shift work, including week nights and weekends. Typically 2 out of 3 weekend nights you will be required on shift and Friday & Saturday evenings are our busiest time of the week.
• Physically demanding, you must ensure all deliveries are ready for pick-up by our riders, coordinate with multiple kitchens, audit Restaurant Partner kitchens weekly, its non-stop.
• Comfortable in a guest-facing context, we operate several dine-in areas within our Editions sites so being comfortable in a Front Of House environment, with a smile on your face and a willingness to help, is absolutely crucial.
• Can do, never give up attitude and the desire to grow and succeed with one of the worlds fastest growing food-tech companies.
• Must be fluent in English