Education Manager

Miral Experiences

To ensure a smooth and efficient operations in Zoological - Education department; thus directly impacting guests experiences and Theme Park s operations.

The Education Manager facilitates in providing resources to the Education Department related to the areas of education and conservation, guest tours and programs, interactives and graphics, curriculum development of onsite and outreach programs in order to continue to achieve goals that fulfill the SeaWorld Abu Dhabi mission. Develops a strong environmental message to highlight all of the work being done by the park. Manages labor and expense budgets. Develops a high caliber of motivated ambassadors.

The job scope includes:

• List the key activities and tasked associated with each Area of Responsibility
• Accurately, concisely, and completely describe the duties and responsibilities of the job
• Support/Operations roles (Grades A to C) may only have 1 area of responsibility

To assist SWAD leadership team with the oversight and management of daily zoological related revenue programs

To assist Education department leadership with budget development and oversight

To assist with expenditure and cost oversight within the Education department

Plans the schedules and tasks assignments of Education Specialists and Associates; monitors their activities and performance

Ensures the completion of required trainings of the team; monitors professional development and competencies

Works together with the Education Manager in assigning education programs; includes developing excellent, transformational zoological programming, ensures offerings are relevant and compelling to today s audiences in content and delivery

Collaborates with Sales, Marketing and other sections of Zoological department to promote and sell Education and Zoological programs

Facilitates on the interpretation of animals to guests in park, includes development of messaging, presentations, interpretative graphics and other methods to increase guest awareness and interest in animals

Facilitates in park revenue experiences, includes streamlining operations, providing incredible guest service and innovating new experiences based on customer demand

Establishes and implements development/motivational plans of the team to improve their capabilities and expertise

Responsible for high-volume guest interaction, including resolution of issues that may arise

Fosters a culture of human and animal safety; ensures compliance with existing safety policies while encouraging the review and renewal, or provision of new policies and practices so that colleagues work in a safe manner with the appropriate protective equipment

Contributes to formulating and administering policies as needed

Facilitates in delivering high-quality guest experience programs

Works in varying shifts/hours based on business need, to include opening, mid-, and closing shifts; weekends, and holidays

Performs other duties as assigned