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Email Support Team Leader


Posted on June 7, 2018

1 - 5 years Giza - Egypt

Any Nationality

Opening 01

Job Description

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ThePlanet is on the hunt for an Email Support Team Leader.
You are a dynamic, strategically-minded leader who brings confidence and comforts to your team members as well as inspiration to your work environment.
You will be responsible for managing a team of 10 email support specialists.
You bring your experience and we will bring the agency atmosphere; fun and creative and nontraditional.
Main Duties and responsibilities:
• Lead the email support team members, foster their professional development and growth via effective coaching and communication and promote teamwork and cooperation.
• Responsible for the daily supervision and management of the Email Support team.
• Provide constructive feedback to support on their daily performance and behavioral activities in an effective and timely manner.
• Ensure that the service delivered to our customers meets our client expectations.
• Manage attendance and leaves of absence in accordance with company policy and practice.
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment.
• Provide encouragement to team members and communicate team goals.

IT - Software Services

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Excellent Leadership abilities
• Effective English/Arabic reading and writing communication skills.
• Fluency in English
• Demonstrated ability to coach and develop others to achieve desired results.
• Ability to provide guidance, mentoring and motivation to team members.
• Ability to work with minimal guidance or supervision in a time critical environment.
• Strong analytical and organizational skills and keen attention details.
• Excellent customer service skills and great enthusiasm for helping customers.
• Team player, smart, adapt well with change and have a positive attitude.
• Superb communication and interpersonal abilities.


Analytical Customer service Email support Action plan Supervision Management Business Executive


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About this Company
A digital creative agency from the heart of Cairo.
We do digital. We do content. We do social media.
Computer Software
Marketing and Advertising
See all Careers and Jobs at ThePlanet

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