Email Support Team Leader ThePlanet Posted on June 7, 2018 1 - 5 years Giza - Egypt Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB ThePlanet is on the hunt for an Email Support Team Leader.You are a dynamic, strategically-minded leader who brings confidence and comforts to your team members as well as inspiration to your work environment.You will be responsible for managing a team of 10 email support specialists.You bring your experience and we will bring the agency atmosphere; fun and creative and nontraditional.Main Duties and responsibilities:• Lead the email support team members, foster their professional development and growth via effective coaching and communication and promote teamwork and cooperation.• Responsible for the daily supervision and management of the Email Support team.• Provide constructive feedback to support on their daily performance and behavioral activities in an effective and timely manner.• Ensure that the service delivered to our customers meets our client expectations.• Manage attendance and leaves of absence in accordance with company policy and practice.• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment.• Provide encouragement to team members and communicate team goals. Company Industry IT - Software Services Department/Functional Area Helpdesk / Customer Service / Telecalling Desired Candidate Profile Excellent Leadership abilities• Effective English/Arabic reading and writing communication skills.• Fluency in English• Demonstrated ability to coach and develop others to achieve desired results.• Ability to provide guidance, mentoring and motivation to team members.• Ability to work with minimal guidance or supervision in a time critical environment.• Strong analytical and organizational skills and keen attention details.• Excellent customer service skills and great enthusiasm for helping customers.• Team player, smart, adapt well with change and have a positive attitude.• Superb communication and interpersonal abilities. Keywords Analytical Customer service Email support Action plan Supervision Management Business Executive REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People also searched for Team Leader Jobs Manager Jobs Agent Jobs Customer Service Jobs English Jobs Email Support Jobs Team Leading Jobs ThePlanet About this CompanyA digital creative agency from the heart of Cairo.We do digital. We do content. We do social media.Industry:Computer SoftwareMarketing and AdvertisingSee all Careers and Jobs at ThePlanet View Contact Details Contact Name/ Designation: - Website https://wuzzuf.net/jobs/p/133015-Email-Support-Team-Leader-ThePlanet-Giza-Egypt Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?