Emiratization - Guest Relations Officer Premier Inn Hotels LLC

Greet and welcome guests, visitors, suppliers, answer telephone calls providing a warm, timely welcome in line with our brand standards.

Answers guest-related queries and provides information about promotions, room prices, activities and events in the surrounding area to provide accurate information to guests

Identify corporate leads and build long-term relationships

Drive online name mentions and promote customer feedback

Understand the online guest s feedback and explore options for improvement

Carry out general office duties, including correspondence, emails and filing to ensure the smooth running of the reception area

Maintain appropriate stock of supplies and reception stationeries

Effectively communicate with all departments on all guests requests and complaints for smooth service delivery

Ensure the safety of all guests in line with the safety procedures and guidelines.

Requirements

• Customer-oriented approach
• Excellent communication skills
• Strong attention to details
• Flexible, agile and able to work under pressure
• Ability to work both independently and in a team
• Proactive and excellent organizational skills
• Ability to provide exceptional customer service to our guests