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Employee Engagement Supervisor

Raya Contact Center

Posted on April 18, 2019

4 - 6 years Giza - Egypt

Diploma(Other). Any Nationality

Opening 01

Job Description

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Ensuring that Staff Feedback programs are being administrated effectively according to the COPC approach and OD Calendar Timeliness
• Responsible for consolidating staff feedback analysis on frequent basis reporting it to management to develop necessary actions
• Documenting Staff Feedback action plan and following up on Plan implementation with respect to due dates
• Responsible for investigating in escalated cases received through the staff feedback channel of escalation till the resolution of the case and satisfaction with respect to time and dynamics of operations
• Ensure proper recording, documentation, and closure for all employees problems by recommending procedure/Process modifications or improvements.
• Provide HR support to all departments as requested, including investigating employee relations complaints, answering human resources questions and following up on inquiries.
• Reviewing skip level program/Exit Interviews procedures and results and ensure improvements are made.
• Responsible for the overall performance of the mentoring team (Coaching, support, development).
• Ensure staff awareness and adherence to the company code of conduct and internal related policies and procedures
• Perform all analysis needed related to the engagement activities and programs and ensure its sent to the concerned parties to do the needed action.
• Report all the engagement analysis to the management on time to the needed action.
• Deal with the client management if needed & report all the required action.
job requirements
4 to 6 years
Bachelor's Degree at least
Outsourcing/Offshoring


Call Center / BPO / KPO / Outsourcing

HR / Human Relations / Industrial Relations

Desired Candidate Profile

Educational Background:
• HR Diploma or HR Certificate.
• Bachelor degree in Business Administration or Human Resources
Professional Experience:
• 2 Years of experience in providing customer service for internal Employee
• 2 years of team management experience.
• 4-6 years HR Experience (OD and Recruitment)
• Proficiency in Excel

Keywords

Employee Engagement Supervisor

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Raya Contact Center

About this Company
Raya Contact Center is a world-class Business Process Outsourcing Service Provider offering contact center services, back office services, inside sales channel management and professional services. Raya Contact Center with its Call Center services caters to clients, including.. .
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Industry:
Outsourcing/Offshoring
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