Home Jobs in Egypt Jobs in Giza Supervisor Jobs in Giza Supervisor

Employee Engagement Supervisor

Raya Contact Center

Posted on April 18, 2019

4 - 6 years Giza - Egypt

Diploma(Other). Any Nationality

Opening 01

Job Description

Email sent successfully.

Ensuring that Staff Feedback programs are being administrated effectively according to the COPC approach and OD Calendar Timeliness
• Responsible for consolidating staff feedback analysis on frequent basis reporting it to management to develop necessary actions
• Documenting Staff Feedback action plan and following up on Plan implementation with respect to due dates
• Responsible for investigating in escalated cases received through the staff feedback channel of escalation till the resolution of the case and satisfaction with respect to time and dynamics of operations
• Ensure proper recording, documentation, and closure for all employees problems by recommending procedure/Process modifications or improvements.
• Provide HR support to all departments as requested, including investigating employee relations complaints, answering human resources questions and following up on inquiries.
• Reviewing skip level program/Exit Interviews procedures and results and ensure improvements are made.
• Responsible for the overall performance of the mentoring team (Coaching, support, development).
• Ensure staff awareness and adherence to the company code of conduct and internal related policies and procedures
• Perform all analysis needed related to the engagement activities and programs and ensure its sent to the concerned parties to do the needed action.
• Report all the engagement analysis to the management on time to the needed action.
• Deal with the client management if needed & report all the required action.
job requirements
4 to 6 years
Bachelor's Degree at least

Call Center / BPO / KPO / Outsourcing

HR / Human Relations / Industrial Relations

Desired Candidate Profile

Educational Background:
• HR Diploma or HR Certificate.
• Bachelor degree in Business Administration or Human Resources
Professional Experience:
• 2 Years of experience in providing customer service for internal Employee
• 2 years of team management experience.
• 4-6 years HR Experience (OD and Recruitment)
• Proficiency in Excel


Employee Engagement Supervisor


Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Raya Contact Center

About this Company
Raya Contact Center is a world-class Business Process Outsourcing Service Provider offering contact center services, back office services, inside sales channel management and professional services. Raya Contact Center with its Call Center services caters to clients, including.. .
See all Careers and Jobs at Raya Contact Center
View Contact Details
Additional Information Required

Employer has requested some additional information along with your application for this job

Login to Naukrigulf

Continue using

All your activity will remain private