Employee Engagement Supervisor Raya Contact Center Posted on April 18, 2019 4 - 6 years Giza - Egypt Diploma(Other). Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Ensuring that Staff Feedback programs are being administrated effectively according to the COPC approach and OD Calendar Timeliness• Responsible for consolidating staff feedback analysis on frequent basis reporting it to management to develop necessary actions• Documenting Staff Feedback action plan and following up on Plan implementation with respect to due dates• Responsible for investigating in escalated cases received through the staff feedback channel of escalation till the resolution of the case and satisfaction with respect to time and dynamics of operations• Ensure proper recording, documentation, and closure for all employees problems by recommending procedure/Process modifications or improvements.• Provide HR support to all departments as requested, including investigating employee relations complaints, answering human resources questions and following up on inquiries.• Reviewing skip level program/Exit Interviews procedures and results and ensure improvements are made.• Responsible for the overall performance of the mentoring team (Coaching, support, development).• Ensure staff awareness and adherence to the company code of conduct and internal related policies and procedures• Perform all analysis needed related to the engagement activities and programs and ensure its sent to the concerned parties to do the needed action.• Report all the engagement analysis to the management on time to the needed action.• Deal with the client management if needed & report all the required action.job requirements4 to 6 yearsBachelor's Degree at leastOutsourcing/Offshoring Company Industry Call Center / BPO / KPO / Outsourcing Department/Functional Area HR / Human Relations / Industrial Relations Desired Candidate Profile Educational Background:• HR Diploma or HR Certificate.• Bachelor degree in Business Administration or Human ResourcesProfessional Experience:• 2 Years of experience in providing customer service for internal Employee• 2 years of team management experience.• 4-6 years HR Experience (OD and Recruitment)• Proficiency in Excel Keywords Employee Engagement Supervisor REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Supervisor Jobs also searched Supervisor Jobs Foreman Jobs Team Leader Jobs HR Jobs Recruitment Jobs Employee Engagement Jobs Team Management Jobs Raya Contact Center About this CompanyRaya Contact Center is a world-class Business Process Outsourcing Service Provider offering contact center services, back office services, inside sales channel management and professional services. Raya Contact Center with its Call Center services caters to clients, including.. .(More)Industry:Outsourcing/OffshoringSee all Careers and Jobs at Raya Contact Center More View Contact Details Contact Name/ Designation: - Website https://wuzzuf.net/jobs/p/195235-Employee-Engagement-Supervisor-Raya-Contact-Center-Giza-Egypt Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?