Employee Services Lead Specialist

Zakat, Tax and Customs Authority

ROLES AND RESPONSIBILITIES

Key Accountability Areas

Key Activities

Employees Services

• Maintain a log of all existing employees' records and documents (work permits, visas, social security, etc.) to ease future retrieval and referencing
• Maintain/Build robust relations with governmental entities (i.e., consulates, embassies, ministries etc.) to ensure ease in governmental processes such as issuance/ cancellation of visas, etc.
• Handle employee services such onboarding, contract activation/renewal, policy advice, and end of service indemnities processes (files processing, paperwork & payment settlement)
• Supervise employee leaves and vacation requests, identify red flags, and report request outcomes to appropriate stakeholders
• Handle employee termination procedures, including cancellation of work permits and exit permits while adhering to relevant laws, regulations and legal requirements
• Collect employee inquiries regarding HC policies and accordingly provide needed guidance and clarifications
• Respond to employee calls and ad hoc business requests to attend to and resolve inquiries or to escalate as needed
• Administer MCEs transfer process, off boarding, leaves, and absences and report any disciplinary cases
• Attend business meetings and prepare reports as needed to support decision making process

Organization and Operations

• Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
• Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner
• Escalate complex problems to the relevant person to ensure cases/issues are closed properly
• Perform other duties as requested

People Management

• Train junior staff on the different job activities to ensure transfer of know-how, when applicable
• Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/ junior staff
• Support junior staff or direct reports in order to execute their duties according to set policies and processes