Employee Workplace Solutions Advisor
HSBC
Employer Active
Posted on 4 Dec
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Experience
1 - 7 Years
Job Location
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
EWS Advisor is responsible for maintaining a sufficient number of activities to deliver outcomes in line with the IWPB strategy through a need-based selling approach (EDRAS), acquisition of quality business & driving excellent customer service.
The EWS advisor will work closely with the EWS CAM (Corporate Account Manager) to drive improved penetration only within c.800 EWS companies and improve HSBC market share. They will also work with the EWS Loan specialist and refer all borrowing customers through a structured referral process.
They will be responsible to manage customer expectation through service clinics, open days, regular meetings and improved engagement with the company in making HSBC the preferred banking partner.
Meeting performance expectations primarily across Acquisitions and Revolving in addition to non-financial KPIs.
Be the first point of contact for the employees of assigned companies for fulfilling banking needs across Acquisitions, Revolving and referring Borrowing needs (Personal loan and Mortgage).
Work collaboratively with colleagues from Corporate, EWS CAM, EWS Loan Specialist to drive improved engagement and penetration with these approved companies.
Ensure there is a holistic view of HSBC capabilities shared with the customer across Wealth, International Banking Corridors, Private Banking/, and ensure proper referrals are made to the respective business.
Drive and encourage companies to utilize our Financial wellbeing sessions across their employees
Meet Group standards of Compliance and internal controls with zero tolerance of misconduct
Build high standards of customer service, efficiency and expected level of productivity
Desired Candidate Profile
Complete understanding of the IWPB products, propositions and services, including the global service standards, and the ability to communicate this effectively to customers
Experience in dealing with emerging affluent and affluent customer in proposing product and services
Adept of developing a networking strategy and proven ability to achieve activity and outcome goals
Knowledge of competitor activity, propositions and offers
Ability to manage high network clients
Strong communications and interpersonal skills
Strong negotiation skills
Good team player
Excellent problem solving skills
Effective / seamless handover of customer relationships to those with appropriate skills to manage them
Customer service orientation
Risk awareness
Graduation degree is a must to secure a UAE Visa and Work Permit
Company Industry
Department / Functional Area
Keywords
- Employee Workplace Solutions Advisor
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HSBC
If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world.