End User Support Senior Specialist

Client of AIQU

Job description:

• 4-6 years experience in IT field support.
• Install, configure, and maintain computer hardware, software, networks, printers, and scanners for both end users and senior management.
• Provide 1st and 2nd line support for hardware, software, operating systems, printers, mobile devices, and collaboration platforms (e.g., Microsoft Teams, Zoom).
• Troubleshoot and resolve incidents and requests via phone, chat, email, remote tools, and desk-side visits.
• Support Windows and macOS environments, corporate applications, and Active Directory user access management
• Proactively monitor and maintain the health of computer systems and networks, identifying potential issues and ensuring continuous system uptime and reliability.
• Resolve technical problems related to LAN, WAN and VPN.