Engineer Fixed & Transport Monitoring Senior Manager - Fixed & Transpo
Confidential Company
Posted 33 min ago
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Experience
5 - 10 Years
Job Location
Education
Bachelor of Technology/Engineering(Computers)
Nationality
Any CIS National, Any Arab National, Any Anglophone National
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Act as first level of support in Service Operation Center for the Fault & alarm monitoring under incident management process for all du Transport Network that hosts/carries different systems/services in all du Data Centers/ Core/ Aggregation and points of interconnects (24/7 shifts).
- Verification and execution of all incidents related to network operations, network automation and all other similar operational activities that support and enhance the du business systems, processes, and services.
- Responsible for checking fault alarms about network Trouble Tickets and highlight the aging and repeated TTs for next level of escalation and resolution.
- Not to miss any major/critical network alarm and efficiently communicate and effectively handle incidents.
- Provide on-time support and monitoring for all issues happening in all domains since connectivity is provided through IP.
- Perform necessary escalation and involve Second Line operations teams in a timely manner, ensuring adequate follow-up and problem resolution within contracted SLAs.
- Perform periodic analysis of incident reports and observations to proactively prevent issues from occurring.
- Overall responsibility of running network health check reports/queries/scripts and highlight findings.
- Handle daily fault alarms and incidents/TTs as per du operation policies and scope of work.
- Prepare and maintain up-to-date documentation/manuals/diagrams of existing devices/solutions to aid in incident handling and support day-to-day operation tasks related to the transport domain.
- Ensure monitoring and analysis of vendor performance for incident handling.
- Prepare technical reports and documentation related to incidents.
- Work on any network disasters, prepare and implement alternative plans and restore network to deliver specified service levels.
- Support efforts for simulation and actual Disaster Recovery activities to allow successful service restoration in case of crisis.
Desired Candidate Profile
Cisco Certified Network Professional – CCNP (CCIE Preferred)
Deep knowledge of all Routing/switching Layer 3 and Layer 2 protocols, and higher layer protocols as per OSI and TCP/IP stacks.
Experience in ACI technology, firewall and load balancer.
Good communication skills.
Excellent understanding of security infrastructure components and building highly available computing environment.
Good understanding of services and systems that need to be secured like BSS/OSS solutions, mobile and fixed known services.
Detailed knowledge of security solutions operation techniques.
Exceptional customer focus internally and externally.
Ability to handle multiple complex problems in a highly stressful environment.
Employment Type
- Full Time
Department / Functional Area
Keywords
- Service Operation Center
- Fault Monitoring
- Alarm Monitoring
- Incident Management
- Network Operations
- Network Automation
- Trouble Tickets
- Vendor Performance Analysis
- Disaster Recovery
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Confidential Company