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Engineering Duty Supervisor

Mandarin Oriental Hotel Group

Posted on August 8, 2018

1 - 2 years Dubai - United Arab Emirates

Any Nationality

Opening 01

Job Description

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Oversee the shift in terms of management of staff, management of complaints from internal and external customers and to ensure smooth running of the hotel engineering facilities. Able to take charge of a shift of eight to nine working hours (Morning, Afternoon, Night or Break Shift)
Complete maintenance work orders from all departments on a timely basis by following hotels standard operating procedures
Supervise and control the Maintenance Requests
Perform day to day routine and preventive maintenance within the hotel rooms and public areas
Respond promptly and efficiently to any maintenance calls that arise either by the guest or other departments
Respond courteously to guest requests promptly and resolve matters to the guest`s satisfaction
Prioritize maintenance issues e.g.: attend the breakdown of the plant and machine on priority
Perform maintenance activities in the guest room and public areas including electrical equipment, plumbing and HVAC
Program TVs and perform general housekeeping and engineering related inventory duties
Test, troubleshoot and perform basic repair on all types of equipment
Monitor fire alarm/Life Safety Systems as necessary, to be fully informed of the system operations and to handle emergencies involving the systems
Attend all firefighting classes and to obtain a thorough knowledge of fire fighting appliances
Understand and operate electrical, plumbing, refrigeration and water systems
Communicate with different departments and to provide them with information and assistance
Check for new maintenance request e.g.: OOO Out of Service and OOO Out of Order from the HOT SOS system and update remarks once the task is completed
Use wits and technical abilities to solve problems and make repairs effectively and efficiently
Maintain daily logbook of work done, utilities consumption and equipment operating log during the shift
Delegate duties to the shift technicians
Complete daily checklist before handing over the shift
Look after the smooth functioning of all machinery and equipment
Give proper handover to the next shift and take regular briefing of the shift staff
Inform Asst. Director of Engineering of recurring complaints so that general day shift staff can rectify the problems on the permanent basis
Responsible to take decisions in the absence of Asst. Director of Engineering and Director of Engineering
Maintain all tools, equipment, and working areas in good conditions
Maintain the engineering working area and control desk in a good condition always
Maintain maintenance inventory and requisition parts and supplies as needed
Train and instruct other members of the staff through sharing of knowledge and skills
Ensure resources are used in an effective, efficient manner to ensure best operating costs
Maintaining high level of time keeping is of the essence.
Ensure good communication is given either verbally or written to all members of staff
Use problem solving and trouble shooting skills to ensure that all team members can identify root causes and take fast effective action to resolve the problems in hand
Carry out daily inspections of plant and equipment; record all equipment operating parameters in a log sheet daily
Carry out general room inspection, preventative maintenance inspections and repairs including scheduling of all these works
Ensure proper measures are taken to protect the environment and the Hotel s adherence to it
Ensure that all associates comply with the grooming and uniform standards
Conduct development and performance reviews
Ensure compliance with legislated workplace heath and safety requirements
Comply with all MOHG and Hotel Specific Standards and Procedures
Abide by all rules, regulations, policies, LQE, MOQA and Safe, Sound & Sustainable by Mandarin Oriental standards
Use the Lockout/Tagout system before performing any maintenance work
Attend meetings and training as requested

Hotels / Hospitality



Hvac Preventive Maintenance Machinery Refrigeration Scheduling Housekeeping Fire Alarm System Appliances Standard Operating Procedures Staff Management


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Mandarin Oriental Hotel Group

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