Provide senior leadership to manage the
functionality and safety of the hotel facility, including the physical building/s,
mechanical equipment, electrical system/s, heating and cooling systems and life
safety systems and assets, in accordance with local laws and regulations.
Assigns work, supervises staff and verifies and documents the completion of all
routine maintenance and repairs in the property maintenance management system.
Directly manage operating budget/cost controls (checkbook accounting) and
execute capital projects, as assigned. Directs outside contractors,
communicates with municipality officials and inspects quality of work by staff.
Responds and coordinates responses to guest calls and emergency situations.
Responsible for interviewing, training & development, supervising,
counseling, scheduling and evaluating staff to maintain set standards.
SCOPE / BUSINESS CONTEXT
• A Full Time
position based at JW Marriott Marquis Dubai.
• Number of Direct
Reports - 4
• Titles of Direct
Reports Asst Engineering Managers
6 years of related work experience in a 5-star Hotel; with 3 years of
Skills and Knowledge
• Operations experience in
facilities and engineering management.
• Strong project management
skills and leadership.
• Strong customer
focus/perspective and relationship skills.
• Strong commitment for team
• Demonstrated skills in
effective budget and scheduling management.
• Ability to positively motivate
teams and individuals.
• Proven skills in identifying
and developing leaders.
• Strong verbal and written
• Demonstrated experience leading
a multi-disciplined technical team.
Education or Certification
• Degree or Higher Diploma in
Engineering / Technical Field
The following are specific responsibilities and contributions critical
to the successful performance of the position:
• Supervise and lead Asst Engineering Managers & Supervisors who
oversee Team processes, activities & projects; and are responsible for
overall quality service delivery.
• Tour hotel complex
daily, identifying items requiring engineering, housekeeping or other
procedures and guidelines for guestrooms, Plant/Equipment, public spaces,
grounds, landscaping, and building envelop, etc.
supervise, train, and assign tasks to and follow-up with engineering staff to ensure
all Brand/Product related issues and procedures; as well as all problem
tracking procedures and is working to correct them.
• Understand the
engineering records and filing system to support R&M Budget, PM Programs, Capital
Budget, Capital Projects, Life Safety systems & Inspections etc
• Hire, train and mentor Asst
Engineering Managers & Supervisors; provide open communication and
recommend discipline when appropriate
• Conduct performance
reviews and solve internal issues
prescribed safety procedures and emergency plans for personnel and equipment by
the company and according to local laws and regulations.
in effective energy management and preventative maintenance programs and
conduct specific training for other operating departments on the safe and
efficient use of equipment and energy in the hotel.
• Make detailed plans to
accomplish departmental business goals. Shall attend all scheduled meetings,
as requested, and contributes actively with proper preparation.
engineering related checkbook accounting procedures to ensure performance within
departmental expense plans, while maintaining required stock of supplies and
• Confer with higher levels of
• Responsible for (direct)
contracts administration with contractors/vendors, as assigned.
• Establish & implement company
administrative policies, procedures, and standards
• Liaison with other Managers to
coordinate activities of individual departments.
the daily briefing with department team members on current key activities.
• Anticipate and respond to guest issues
and establish proactive processes to promote guest satisfaction.
• Liaises with 3 rd
party vendors/contractors, as assigned
• Maintaining a safe
and hygienic work environment & Performing related duties and special
projects as assigned.
• Carry out senior
Engineering Leadership instructions or other designated person of authority
Safety and Security
Policies and Procedures
company, hotel and department policies and procedures.
• Follows Marriott International Hotels Limited
Regional Office policies and procedures
the privacy and security of guests and coworkers.
confidentiality of proprietary materials and information.
uniform, nametags, and personal appearance are clean, hygienic, professional
and in compliance with company policies and procedures.
company tools, equipment, machines, or other assets in accordance with company
policies and procedures.
other reasonable job duties as requested by Supervisors and Management.
hours as required to do your job but normally not less than 48 hours per week.
listen and respond positively to guest questions, concerns, and requests using
brand or property specific process (e.g., LEARN, JW Symphony of Service) to
resolve issues, delight, and build trust.
other employees to ensure proper coverage and prompt guest service.
guests' service needs, including asking questions of guests to better
understand their needs and watching/listening to guest preferences and acting
on them whenever possible.
guests' service needs in a professional, positive, and timely manner.
guests in conversation regarding their stay, property services, and area attractions/offerings.
Industry Type :
Hotels / Hospitality
Functional Area :