Install, maintain, perform preventative maintenance on, and recommend replacement of tools, appliances, and equipment. Calibrate all controls, gauges, meters, etc. Identify, locate, and operate all shut-off valves. Order, mark, and stock parts and supplies as needed. Maintain inventory and purchase orders log. Inspect tools, equipment, or machines. Enter and locate work-related information using computers. Operate power lift. Complete the life safety checklist, including the fire-pump run test and generator run test. Inspect fire sprinkler valves and alarm systems. Assist in development of disaster response protocols. Respond and attend to guest repair requests.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, and maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, and assist individuals with disabilities. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Speak with others using clear and professional language. Visually inspect tools, equipment, or machines. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight. Stand, sit, or walk for an extended period of time. Move up and down stairs and/or service ramps. Perform other reasonable job duties as requested by Supervisors.
SPECIFICATIONS: Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities and aptitudes to perform each duty proficiently.
•Technical, Trade, or Vocational School Degree
•At least two years of related work experience
•At least 2 years of supervisory experience
ESSENTIAL JOB FUNCTIONS:
Safety and Security:
•Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
•Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
•Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
•Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
•Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
•Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
•Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
•Complete appropriate safety training and certifications to perform work tasks.
Policies and Procedures:
•Protect the privacy and security of guests and coworkers.
•Maintain confidentiality of proprietary materials and information.
•Follow company and department policies and procedures.
•Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
•Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
•Perform other reasonable job duties as requested by Supervisors.
•Address guests' service needs in a professional, positive, and timely manner.
•Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
•Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
•Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
•Assist other employees to ensure proper coverage and prompt guest service.
•Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
•Thank guests with genuine appreciation and provide a fond farewell.
•Talk with and listen to other employees to effectively exchange information.
•Speak to guests and co-workers using clear, appropriate and professional language.
•Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
•Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
•Provide assistance to coworkers, ensuring they understand their tasks.
Working with Others:
•Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
•Support all co-workers and treat them with dignity and respect.
•Comply with quality assurance expectations and standards.
•Move up and down a ladder.
•Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
•Visually inspect tools, equipment, or machines (e.g., to identify defects).
•Move up and down stairs and/or service ramps.
•Reach overhead and below the knees, including bending, twisting, pulling, and stooping.