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English Call Center Agent

fetchr

Posted on July 13, 2018

1 - 3 years Cairo - Egypt

Any Nationality

Opening 01

Job Description

EMAIL JOB
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Determines requirements by working with customers.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
• Maintains call center database by entering information.
• Keeps equipment operational by following established procedures; reporting malfunctions.
• Updates job knowledge by participating in educational opportunities.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.


Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

More than 1 year of experience

Keywords

Customer service Customer support Operations Call Center Agent Research Database

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