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English Customer Service Representative -...


0 - 2 years Alexandria - Egypt

Any Graduation. Any Nationality

, Posted on June 1, 2018 1 Opening

Job Description

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English Customer Service Representatives are needed for Sutherland Company.
The purpose of this position is to:
• Obtains client information by answering telephone calls;verifying information.
• Informs clients by explaining procedures; answering questions; providing information.
• Provide information and guidance (if a general customer inquiry) in order to resolve customer issues/inquiries.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Research required information using available resources
• Identify and escalate priority issues
• Route calls to appropriate resource

Industry Type : IT - Software Services
Functional Area : Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Job Requirements:
• University Graduate is a must.
• Very Good Command of English Language.
• Native Arabic speaker.
• 0-2 years of experience (Fresh Graduates are also welcomed to apply).
• Flexibility to work on rotational shifts basis (Morning, night and overnight).
• Gender: M/F.
• Alexandria resident is a must.
• Computer Literacy.
• Good communication, problem solving & interpersonal skills.
Offered Package & Working Conditions:
• Attractive Packages.
• Additional Benefits (Social Insurance Private Medical Insurance Coverage
• Transportation (Door to Door) for all the night and over night shifts.
• Professional training under the supervision of certified trainers.
• 9 working hours including 1 hour Break.
• 2 Days off per week.


Customer support Medical insurance Customer Service Representative Interpersonal skills Supervision Research Packaging Training

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