English Customer Support Agent Profolio Consulting Posted on August 9, 2018 2 - 3 years Cairo - Egypt Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Currently we are working with US based company specialized in Taxes and Accounting and they are looking to hire English Customer Support Agents with at least one year of work experience in dealing with customers.First 3 months you will be provided with a paid training, during the training period you will learn Technical SkillsWorking hours: rotational shifts and Girls will be provided with a transportation for shifts after 12:00 amJob Description• Registration of software, including accurate verification of client data through Salesforce CRM and supporting documents.• Remote Installation of software using Team Viewer, standalone installations as well as networked offices.• Troubleshoot client issues, including software, hardware and network related inquiries.• Use company online knowledge base to resolve client issues before escalating to management.• Maintains Salesforce CRM database by entering notes in clients file on every call and proper use of cases.• Maintains client confidence and protects operations by keeping information confidential.• Will be trained on basic tax preparation support and handle all support related issues with clients.• Introducing 3 tax preparation software to company s new leads during off season. Company Industry IT - Software Services Department/Functional Area Accounts / Taxation / Audit / Company Secretary Desired Candidate Profile Ability to work extended hours during tax season, December, January, February and March along with reduced hours during off season, June, July and August.• Exhibits proficiency in English and ability to provide excellent customer to clients through phone, email and Live Chat. Keywords Customer service Customer Support Agent Salesforce CRM Troubleshooting Accounting Management Training Hardware Database Networking REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People also searched for Customer Support Agent Jobs Customer Support Executive Jobs Customer Support Representative Jobs Accountant Jobs Taxation Jobs Customer Service Jobs Customer Support Jobs Profolio Consulting View Contact Details Contact Name/ Designation: - Website https://wuzzuf.net/jobs/p/142751-English-Customer-Support-Agent-Profolio-Consulting-Cairo-Egypt Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?