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ENTERPRISE ARCHITECT (SERVICENOW AND MANAGED SERVICES) DUNCAN AND ROSS MANAGEMENT CONSULTANCIES

Posted 5 hrs ago

Experience

10 - 15 Years

Job Location

Abu Dhabi - United Arab Emirates (UAE)

Education

Bachelor of Science(Computers), Master of Technology/Engineering(Computers), M.Phil(Information Technology)

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Enterprise Architecture Leadership:
    • Develop and maintain enterprise architecture standards, principles, and roadmaps aligned with business objectives.
    • Lead architecture governance, ensuring compliance with organizational policies and industry best practices.
  • ServiceNow Platform Expertise:
    • Architect and oversee large-scale ServiceNow implementations, including ITSM, ITOM, ITAM, and custom modules.
    • Drive platform optimization, scalability, and integration with other enterprise systems.
    • Provide technical leadership and guidance to ServiceNow development and support teams.
  • Managed Services Engagement:
    • Manage relationships with managed service providers, ensuring service delivery meets agreed SLAs and KPIs.
    • Oversee transition, transformation, and ongoing operations of managed services engagements.
    • Develop strategies for service improvement and cost optimization.
  • ITSM & IT Asset Management:
    • Design and implement ITSM processes and workflows in alignment with ITIL best practices.
    • Oversee IT Asset Management (ITAM) strategies, ensuring accurate asset tracking, lifecycle management, and compliance.
    • Collaborate with stakeholders to enhance IT service delivery and support.
  • Data, AI, and Integration Architecture (Bonus):
    • Architect data management solutions, including data modeling, governance, and analytics.
    • Evaluate and integrate AI-driven tools and platforms to enhance business processes.
    • Design and implement integration architectures between ServiceNow and other enterprise systems (e.g., ERP, CRM, cloud services).
  • Stakeholder Engagement:
    • Collaborate with business leaders, IT teams, and external partners to understand requirements and deliver effective solutions.
    • Present architecture proposals and recommendations to senior management.
  • Continuous Improvement:
    • Stay abreast of emerging technologies, industry trends, and best practices.
    • Drive innovation and continuous improvement initiatives across the IT landscape.

Desired Candidate Profile

  • Bachelors or masters degree in computer science, Information Technology, or related field.
  • 10+ years of experience in enterprise architecture, with a strong focus on ServiceNow platform.
  • Proven track record in managing managed services engagements and ITSM implementations.
  • Hands-on experience with IT Asset Management and platform optimization.
  • Knowledge of data architecture, AI solutions, and integration frameworks (preferred).
  • ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are highly desirable.
  • ITIL certification is a plus.
  • Strong analytical, problem-solving, and communication skills.
  • Ability to work collaboratively in a fast-paced, dynamic environment.

Employment Type

    Full Time

Company Industry

  • Architecture
  • Interior Designing

Department / Functional Area

  • Architecture
  • Interior Design

Keywords

  • Enterprise Architecture
  • Enterprise Solutions Architect

DUNCAN AND ROSS MANAGEMENT CONSULTANCIES

Duncan & Ross Engineering & Technology offers integrated and customer oriented services in the different industries such as Energy, Utilities, Oil & Gas, Construction, Healthcare & Life Sciences, Banking & Finance, Technology, Media & Telecommunications, Aerospace & Defense, Transport & Railway. We support our clients with Engineering Services onsite and offsite and Technology Services (Cloud & Security, Applications, Data & Analytics). Duncan & Ross can draw on its worldwide network of human capital, engineering consulting and quality oriented solutions. Our customers will profit from these synergies that play an important role in the processing of our projects.

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