ERC Senior Administrator Souq.com, An Amazon Company Posted on January 13, 2020 2 - 3 years Dubai - United Arab Emirates Any Graduation. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Receive queries via phone in English and Arabic, email or chat and log contacts into the shared service case management system• Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved• Take ownership of customer / employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus• Identify gaps in the supporting documentation and also areas where the level of customer service could be improved driving increased numbers of questions / queries being resolved at first contact• Carry out audits and checks on responses and cases raised as required to ensure a high degree of accuracy and ongoing service delivery• Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns. This could be via email, phone and chat / instant messaging• Be part of a team that actively seeks customer feedback to improve levels of service• Participation in the continuous improvement of HR processes.• Shift working patterns, 7 days a week (40 hours a week)job requirementsMore than 2 yearsNot Specified at leastInternet/E-commerce Company Industry Internet / E-commerce / Dotcom Department/Functional Area Administration Desired Candidate Profile BASIC QUALIFICATIONS• Ability to read write and speak Arabic is a must• Experience with Call handling and HR Case Management tool is mandatory• Bachelor s degree required from an accredited university• Superior attention to detail and ability to prioritize in a fast-paced environment to work in this rapidly changing HR environment• Experience creating process documentation• Ability to self-audit for very high level of accuracy.• Ability to prioritize workflow daily and ensure service levels are achieved at all times• MS Office experience required - Proven experience working with Windows, Word, Excel, and PowerPoint• Established subject matter expertise in Client Servicing• Knowledge of the organizations inter-department relationships and the ability to work with all levels of the organization• Should be flexible for working in 24/7 environment mandatoryPREFERRED QUALIFICATIONS• Has an experience in a HR Shared Service Environment.• Has an experience in Peoplesoft• Has an HR Experience• Has worked in a Call Center environment Keywords ERC Senior Administrator REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People Looking for Senior Administrator Jobs also searched Dubai UAE All Jobs Senior Administrator Jobs in Dubai Facility Manager Jobs in Dubai Receptionist Jobs in Dubai Administration Jobs in Dubai HR Processes Jobs in Dubai Customer Service Jobs in Dubai Call Center Jobs in Dubai Senior Administrator Jobs in UAE Facility Manager Jobs in UAE Receptionist Jobs in UAE Administration Jobs in UAE HR Processes Jobs in UAE Customer Service Jobs in UAE Call Center Jobs in UAE Senior Administrator Jobs Facility Manager Jobs Receptionist Jobs Administration Jobs HR Processes Jobs Customer Service Jobs Call Center Jobs Souq.com, An Amazon Company View Contact Details Contact Name/ Designation: - Website https://wuzzuf.net/jobs/p/263686-ERC-Senior-Administrator-Souq-com-An-Amazon-Company-Dubai-United-Arab-Emirates Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?