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ESB (IIB) and e-channels Support and Development

Vistas Global WLL

Posted on November 7, 2019

6 - 8 years Doha - Qatar

Any Graduation. Any Nationality

Easy Apply

Openings 02

Job Description

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1. Detailed Roles and Responsibilities:

OPERATIONAL (90%)
• Development, implementation, enhancement and support of the Bank’s e-Channels and ESB applications (IIB).
• Development of new services based on Business requirements.
• Support all e-Channel and ESB applications
• Oversee the identification, design and implementation of appropriate security measures/controls in relation to the e-Channels and ESB.
• Enforce compliance with Bank’s system development lifecycle (SDLC) methodology in relation to the e-Channels and ESB.
• Provide technical leadership and expertise in relation to e-Channels and ESB, as and when required.
• Manage the unit’s resources to mitigate disruption of services and recurring problems and issues.
• Communicate recurring and/or serious issues to Senior Management in a timely manner.
• Engage the Network Administrators, Network Security Administrators, Quality Assurance team and suitable external security service providers to conduct vulnerability assessments of the bank’s e-Channels and ESB application, in a periodic basis.
• Monitor the articulation of alternate approaches in solving problems and provide advice towards the most efficient and effective approach.
• Enable increased business value creation across all lines of business through migration of the customer base towards e-channels.
• Recommend viable solutions to improve customer service, satisfaction and response.
• Constantly review existing e-Channels and ESB services and suggest appropriate upgrade.
• Oversee response to queries and ensure timely resolutions of all issues pertaining to e-Channels and ESB
• Ensure compliance with all QA policies/ procedures and standards.
• Ensure high standards of confidentiality to safeguard commercially sensitive information.
PEOPLE MANAGEMENT (10%)
• Allocate work to employees, nominate for training as per CLIENT’S’s guidelines, conduct performance reviews and manage leave and overtime to ensure efficiency.
• Supervise direct reportees in their day-to-day tasks and guide them in managing their performance by providing appropriate feedback and counseling.


Banking / Financial Services / Broking

IT Software

Desired Candidate Profile

The incumbent is responsible for implementing suitable services for ESB and e-Channels application solutions to ensure their effective operations to meet the Bank’s objectives. The incumbent is also responsible for providing production support for ESB and e-Channels.

Keywords

Banking ESP E channel Technical Support Developer

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Vistas Global WLL

Vistas Global is a diversified group of businesses with interests in technology (Vistas Global WLL, Momenta WLL), human capital, media (Vistas Media ME-FZ LLC), digital, food & beverage (Nushi, Haagen Dazs, Caliburger, Kamats), engineering (Vistas Security, Vistas Engineering) and real estate.

Th e group was founded by Suraj Thampi, an entrepreneur who pioneered the business process outsourcing concept in the Middle East in 1998. Having successfully built and sold three companies previously, Vistas is now his fourth venture in the region. In a short period of time, Vistas has emerged as one of the largest professional service companies in the region clocking over 50m USD in service revenues while group revenues stand at over 70m USD. We employ over 1,300 people across 5 continents, 8 Offices and 5 Time Zones. We currently have operations in Santa Clara, London, Cairo, Doha, Dubai, Kuwait, Pune and Bangalore.
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Contact

Name/ Designation:
Anjali Mohandas - Talent Acquisition Executive

Website https://www.vistasglobal.com


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