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Escalation Jobs in Dubai

Escalation Specialist

Resolve complex customer complaints, analyze feedback, collaborate with teams, and enhance customer experience through effective solutions and training initiatives.

30+ days ago
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Contact Centre Manager

Confidential Company

  • 8 - 15 Years
  • Dubai - United Arab Emirates (UAE)

Manage call centre operations, drive customer satisfaction, improve efficiency, and lead a team while ensuring compliance and performance monitoring.

Easy Apply30+ days ago

On-site - Incident Manager

Manage incident lifecycle, coordinate with IT teams, ensure compliance with ITIL, and enhance customer processes while delivering excellent service.

30+ days ago

Quality Assurance Executive (Customer Service in E-comm) - Grandiose

Ghassan Aboud Group FZE

Ensure quality assurance and customer service in eCommerce by monitoring operations, handling escalations, and managing customer complaints effectively.

Easy ApplyMultiple Vacancies30+ days ago

Operations Manager

SmartStay

  • 3 - 8 Years
  • Dubai - United Arab Emirates

Ensure operational efficiency and guest satisfaction by leading departments, managing escalations, and maintaining compliance with UAE regulations in a luxury holiday home.

Employer Active19 Nov

Senior Associate - Workplace Technology

Chalhoub Group

Deliver technical support and service management for workplace technology, ensuring compliance with SLAs, vendor management, and continuous improvement.

Employer Active19 Nov

Senior Analyst

Chalhoub Group

Contribute to IT Service Management processes, ensure effective service delivery, support escalation tracking, and maintain strong relationships with users and partners.

30+ days ago

Security Platform Engineer

Provide user support, troubleshoot cloud technologies, mentor team members, and possess strong skills in network monitoring, programming, and customer service.

30+ days ago

Operational Engineer L2 - Network Security

The Emirates Group

Lead cybersecurity analysis, manage incidents, guide engineers, and ensure compliance with security policies while utilizing advanced threat detection and response skills.

30+ days ago

Reservations Agent

Marriott International

Process reservation requests, verify room availability, explain policies, and maintain guest relations while adhering to company standards and procedures.

Employer Active15 hrs ago

Operations Coordinator

careem

Manage daily store operations, including shift planning and workforce management, while ensuring compliance with processes and effective communication.

Employer Active19 Nov

Cluster Reservation Agent

Marriott International

Process reservation requests, explain policies, accommodate special requests, and maintain guest relations while following company procedures and maximizing revenue.

14 Nov

Multi Property Reservations Sales Agent (Arabic Speaker)

Marriott International

Process reservations, manage guest needs, explain policies, maximize revenue, maintain professionalism, and support team goals in a hospitality environment.

11 Nov

Multi-Property Reservation Agent

Marriott International

Process reservations, changes, and cancellations while ensuring guest satisfaction and compliance with company policies; requires high school diploma.

3 Nov

Senior Automation & AI Manager

careem

Manage automation programs, drive data analytics, and implement AI solutions to enhance customer service and operational efficiency across various business verticals.

31 Oct

Project Manager

Commercial Bank of Dubai

JOB PURPOSE Deliver projects on time, within budget and to scope. Improve the maturity of IT capabilities and the professionalization of the workforce. Improve the value deliver...

28 Oct

Manager, Sales Governance & Oversight

Commercial Bank of Dubai

Lead governance for external sales agencies, design incentive structures, manage vendor compliance, and ensure alignment with regulatory standards and customer experience.

27 Oct

Facilities Management and Administration Officer

Commercial Bank of Dubai

Assist in planning and executing facilities management activities, ensuring compliance, vendor relations, and effective communication with stakeholders.

30+ days ago

Senior Escrow Manager

Commercial Bank of Dubai

Lead and grow Escrow Services portfolio, drive client acquisition, ensure compliance, and enhance operational excellence with a strong regulatory network.

30+ days ago

Manager, Operational Risk Framework

Commercial Bank of Dubai

Develop and manage operational risk frameworks, implement risk assessments, and enhance control environments while ensuring compliance with banking regulations.

30+ days ago

Collections Support Agent

Commercial Bank of Dubai

Responsible for processing critical documents, ensuring regulatory compliance, and providing operational support in collections with strong analytical and communication skills.

30+ days ago

Lead S/4HANA EWM consultant

Decision-Analytics LLC FZ
  • 10 - 16 Years
  • Dubai - United Arab Emirates (UAE)

Lead SAP Extended Warehouse Management implementations, deliver logistics solutions, mentor teams, and ensure compliance with global standards and best practices.

Easy ApplyEmployer Active15 Nov

Director - Project Delivery

DUBAI PROPERTIES GROUP LLC

Lead project management strategy, oversee budgets, ensure compliance, manage risks, and cultivate stakeholder relationships while driving project delivery excellence.

Easy Apply30+ days ago

Network Engineer – Extreme Networks

Voxtron Middle East LLC

Seeking a skilled Network Engineer to implement, monitor, and troubleshoot Extreme Networks solutions, ensuring network security and performance optimization.

Easy Apply30+ days ago

Director - Project Delivery

DUBAI PROPERTIES GROUP LLC

Lead project management strategy, oversee budgets, manage risks, ensure compliance, and foster stakeholder relationships while driving project delivery excellence.

Easy Apply30+ days ago

Hub Supervisor (First Mile & Last Mile)

RNA Resources Group Limited

Responsible for optimizing Last Mile operations, managing delivery schedules, analyzing KPIs, and training staff while ensuring compliance and process improvements.

Easy Apply30+ days ago

CRM Manager

Meraki Developers
  • 3 - 8 Years
  • Dubai - United Arab Emirates (UAE)

Lead post-sales operations and client servicing in Dubai's real estate sector, ensuring compliance with regulations and managing collections effectively.

Easy Apply30+ days ago

Customer Support Officer

Dar Exchange LLC

  • 2 - 7 Years
  • Dubai - United Arab Emirates

Manage customer complaints, ensure compliance with UAE consumer protection regulations, provide training, and maintain professionalism in customer interactions.

4 Nov

Financial Crime Investigator

Handle financial crime investigations, maintain logs, ensure compliance, and possess strong analytical skills with a Bachelor's degree in a related field.

30 Oct

Senior Technical Support Engineer

Provide exceptional technical support, troubleshoot complex issues, and possess skills in Java, relational databases, and cloud platforms.

30+ days ago

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