Escalation Management Jobs in Riyadh

• 6 - 10 Years
• Riyadh - Saudi Arabia

Lead Network Operations Center activities, manage incident response, and ensure service reliability in Data Center Colocation and Connectivity Services.

• 6 - 8 Years
• Riyadh - Saudi Arabia

Lead complaints management process, develop policies, analyze trends, manage team, ensure compliance, and improve service based on insights.

• 5 - 10 Years
• Riyadh - Saudi Arabia

Coordinate and manage major incidents, ensuring rapid service restoration, effective communication, and post-incident analysis while adhering to operational procedures.

• 2 - 7 Years
• Riyadh - Saudi Arabia

Support stability and performance of enterprise applications through incident management, change requests, disaster recovery, and service improvement activities.

• 2 - 5 Years
• Riyadh - Saudi Arabia

Manage complex customer escalations, drive process improvements, and demonstrate leadership in customer service with strong communication skills in Arabic and English.

• 3 - 8 Years
• Riyadh - Saudi Arabia

Manage Mid-Market and SMB customer portfolios, ensuring retention and satisfaction through engagement plans, collaboration, and data-driven decision making.

• 1 - 6 Years
• Riyadh - Saudi Arabia

Coordinate asset management assurance and design reviews, ensuring compliance with ISO 55001 while managing risks and decisions for project readiness.

• 6 - 11 Years
• Riyadh - Saudi Arabia

Responsible for technical identification and closure of defects during the Defects Liability Period, ensuring operational readiness and compliance through effective coordination...

• 3 - 5 Years
• Riyadh - Saudi Arabia

Drive customer success by managing relationships, promoting Citrix technologies adoption, and ensuring operational support while addressing technical challenges.

• 15 - 17 Years
• Riyadh - Saudi Arabia

The role involves leading customer care operations, managing service requests and complaints, ensuring compliance, and driving performance improvements in customer satisfaction.

• 5 - 10 Years
• Riyadh - Saudi Arabia

Manage a team providing technical support in geospatial software, ensuring customer satisfaction, resolving issues, and leading with strong communication and leadership skills.