ESR SPS Account Manager, Souq.com, An Amazon Company Posted on September 11, 2019 1 - 3 years Cairo - Egypt Any Graduation. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB The Selling Partner Support Operations team is looking for an ESR Account Manager who will be expected to:• Research and respond to Global Selling Partner escalations directed to Jeff B. and Senior Executives, or through highly escalated Selling Partner Support contacts.• Objectively handle highly sensitive situations with integrity and discretion• Recognize system, quality, and process concerns contributing to poor Selling Partner experiences and share with PSAS team• Work cross-functionally with other teams to identify root causes and drive process improvements to Selling Partner facing issues• Maintain aggressive service levels for Jeff B and Executive escalations• Flexible schedule which might include On-call and Weekend coverage• Timely and accurate reporting on escalation status• Capture success stories and surface innovative ideas to drive improvement for all Selling Partners• Moderate Seller Forumjob requirements1 to 3 yearsNot Specified at leastInternet/E-commerce Company Industry Internet / E-commerce / Dotcom Department/Functional Area Accounts / Taxation / Audit / Company Secretary Desired Candidate Profile BASIC QUALIFICATIONS• Minimum 6 months of SPS experience• Able to work independently with little supervision, self-motivated, and flexible in approaching responsibilities and change.• Proficiency in using written and oral communication skills in a business environment, both English and Arabic• Business acumen• Proficiency in composition skills, ability to compose concise, accurate and appropriately targeted responses• Demonstrated effective conflict resolution and negotiation skills, professional attitude• Demonstrated comprehension skills (reading and listening) -- ability to understand and represent Selling Partner issues• Demonstrated superior time management and multitasking skills, self-discipline• Technical aptitude, proficient with MS Suite & Paragon Case Management toolsPREFERRED QUALIFICATIONS• Detail-oriented, analytical, proactive approach to problem-solving; ability to operate both a granular or macro level• Demonstrated big picture thinking, sound judgment and discretion• 1-3 years of previous technical/customer support experience• Problem ticketing, incident management, and issue escalation experience• Ability to conceptualize and explain complex interrelated applications and system platforms• Strong coaching and people management skills; experience in coaching at peer level a plus• Proven ability to build relationships and influence others across the organization• Additional language beneficial Keywords ESR SPS Account Manager REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Accounts Manager Jobs also searched Accounts Manager Jobs Accountant Jobs Finance Manager Jobs Account Management Jobs People Management Skills Jobs Incident Management Jobs Conflict Resolution Jobs Souq.com, An Amazon Company View Contact Details Contact Name/ Designation: - Website https://wuzzuf.net/jobs/p/230326-ESR-SPS-Account-Manager-Souq-com-An-Amazon-Company-Cairo-Egypt Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?