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Events Manager

Marriott Hotels Resorts /JW Marriott

Posted on July 3, 2019

2 - 3 years Dubai - United Arab Emirates

Any Graduation, Other(Other), Bachelor of Arts(Any, PR/Advertising). Any Nationality

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Job Description

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Dubai is a cosmopolitan city built on irrepressible ambition and unsurpassed luxury. Home to the world s tallest building, the largest shopping mall, the iconic Palm Jumeirah and now the landmark JW Marriott Marquis Dubai, it is a place for those who seek the best the world has to offer.
The Marquis brand is a quality standard for the finest properties in the Marriott portfolio, synonymous with intuitive service and refined taste. The JW Marriott Marquis Dubai has instantly gained status as one of the region s most compelling destinations, offering service and facilities that have been carefully crafted around the expectations of the world s most discerning travelers.
Comprising two iconic towers, the JW Marriott Marquis Dubai stands elevated above Dubai s Business Bay on Sheikh Zayed Road, the heart of one of the most desirable locations in the city.
The hotel features elegantly conceived accommodation, outstanding event and business facilities, a collection of 14 stylish bars and restaurants and the haven of health and relaxation that is Saray Spa and Health Club. A marriage of rich and colorful cultural inspirations and design finesse makes it a destination with distinctive character and ambience.
JOB SUMMARY
To organize all hotel events with a seamless turnover from sales to operations back to sales. Assure to provide all customers with a consistent, intuitive and high-level of service according to the Marriott event standards throughout the pre-event, event and post-event phases. Planning and handling events 300 guests and 300
rooms with a group revenue over AED 1 million. This position also oversees the event planning executive and event planning coordinator activities.
CANDIDATE PROFILE
Education:  
•College degree preferred
• Multilingual preferred 
• Previous similar position in the event department of a large scale hotel
Skills and Knowledge:
•Understand group and catering positioning of the hotel
•Knowledge of menu and food presentation
•Attention to details
•Confident and quick learner
• Problem solving skills
•Organization skills of multiple events at the same time
•Ability to handle complex events including 3rd party vendors
•Familiar handling events including a large quantity of sleeping rooms
•Knowledge of possible capacities and catering styles of the hotel
•Understanding of how the different departments within the hotel are linked to each other
•Effective communication skills and professional use of English language
•Distribute information in a concise, well-organized and detailed manner
•Manages guest conflict situations effectively
•Remains calm and professional in stressful situations
•Excellent time management skills and is able to prioritize work effectively
•Ability to individually work on projects next to the handling of events
CORE WORK ACTIVITIES
Essential Functions:
•As an expert being able to partner with a customer and craft individual events.
•Taking care of a smooth transition from sales to events planning.
•Handle events coming from Sales;
•Focus on future planning potential problems and/or conflicts from a service/planning point of view and solutions towards them to improve guest satisfaction and planning efficiency.
•Being proactive in offering solutions.
•Accurately forecasts all the events (bedrooms and/or catering).
•Creating Banquet Event Orders.
•Guidance and support throughout the event.
•Being knowledgeable about product and services.
•Handle the billing process; billing reviews with the guest and finalize billing accuracy with accounting.
•Takes total ownership and responsibilities for the successful production of group events assigned.
•Continuous communication with the operational team.
•Working effectively with 3rd party vendors.
• Organizing the group rooms side of the event.
•Guidance of client throughout the event. As the expert partner with the guest and be a consultant.
•Attend the daily service communication tool; BEO meeting.
• Up-sell last minute items accurate.
• Conduct pre- and post-conference meetings.
• Show around in connection with in-house functions.
• Coordinate all activities involving the pre- and post-event process.
• Communicate challenging situations accurate to responsible departments.
• Handle guest complaints in a professional manner and come up with solutions.
• Leading part of the team
• Developing, supporting, training and coaching other team members
• Providing constructive feedback
• Responsibility of working on individual projects besides the organization of events.
Working with Others:
• Develop and maintain positive and productive working relationships with other employees and departments.
• Support all co-workers and treat them with dignity and respect.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.
•Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Safety and Security:
•Report work related accidents, or other injuries immediately upon occurrence to manager/director.
•Ensure working area is kept clean and tidy and free of health & safety hazards.
Policies and Procedures:
•Protect the privacy and security of guests and coworkers.
•Maintain confidentiality of proprietary materials and information.
•Follow company and department policies and procedures.
•Perform other reasonable job duties as requested.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.


Hotels / Hospitality

Advertising / Media Planning / PR

Keywords

Events Manager

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Marriott Hotels Resorts /JW Marriott

Founded by J. Willard and Alice Marriott in 1927, Marriott International, Inc. is a leading global lodging company headquartered in Washington, DC in Bethesda, Maryland. It has over 6,000 properties in nearly 122 countries- Middle East & Africa (245 properties, 29 countries), Europe (512 properti es, 37 countries), United States & Canada ( 4,526 properties, 2 countries), Caribbean & Latin America (225 properties, 33 countries), and Asia-Pacific (572 properties, 21 countries). Marriott International, a FORTUNE 500 Company, started its operations in the Middle East in 1980 with Riyadh Marriott Hotel in Saudi Arabia.





Marriott’s portfolio of brands includes JW Marriott and Marriott Hotels, the flagship brand of Marriott with over 500 international locations, along with the other 30 brands. The ever-evolving and award-winning brands of the organization continue to bring in customer satisfaction by offering exceptional amenities and attentive guest care that sets the industry standards. Known as one of the ‘best employers’, Marriott maintains a work culture that puts its people first. The organization offers excellent benefits and career paths that help its employees to grow professionally and personally. Marriott International promotes innovation, diversity, teamwork and a thriving culture. Marriott International’s merger with Starwood Hotels & Resorts has strengthened its position as the best travel company in the world.



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