Marriott International portfolio of brands includes Marriott Hotels.
Marriott Hotels , Marriott International s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
Maximizes revenue through increased bookings across all segments of the hotel. Provides an efficient and effective process to quickly handle customer enquiries within pre-defined parameters. Effectively presents and sells all conference and banqueting products which meet customer needs.
Responsible for preparing all documentations from proposals, contracts, BEOs, group resumes and coordinating with proactive sales, property departments and customer to ensure consistent, high level service throughout contracting, pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from proactive sales to service and back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.
Follows procedures and guidelines to complete assignments. Handles confidential and sensitive material.
SCOPE / BUSINESS CONTEXT
A Full Time position based at the Marriott Hotel & Marriott Executive Apartment Downtown Abu Dhabi.
At least 2 years of related work experience in reactive sales, events, revenue management or related professional area
Proven record of sales achievement, Strong administrative and interpersonal skills
Skills and Knowledge
Strong Communication skills (verbal, listening, writing), Good Presentation skills
Knowledge of contractual agreements and legal implications, An effective Team Player in a team based environment
Effective time management skills, Effective decision making skills, Ability to influence others
Good problem-solving skills, Good organization skills, Ability to manage and balance group and local business
Ability to implement successful sales strategy, Good negotiation skills, Innovative
Pro-active and reliable, Knowledge of operations and associated challenges for all brands
Ability to use standard software applications and hotel systems including SFA, Delphi, PMS, MARSHA etc.
Basic understanding of need time strategy as developed by Revenue Management
Good analytical skills, Strong customer and associate relation skills,
Ability to develop and maintain relationships e.g., associates, customers, vendors
Education or Certification
Excellent level of English is essential; additional languages are desirable
High school diploma or GED in event management, food and beverage, sales and marketing and/or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the event management, food and beverage, sales and marketing and/or related professional area required
Key Performance Areas:
Customer Service Internal and External
The following are specific responsibilities and contributions critical to the successful performance of the position:
Managing Reactive Sales, Event Logistics and Operations
Ensures Diary Management Systems are updated with all activities as appropriate
Convert business through proposal, negotiation and contractual agreement to ensure all revenue potential and targets are achieved.
Liaise closely with clients to establish needs and expectations and maintain records to develop sales opportunities.
Responds to telephone/email inquiries/ requests for group business in the defined timeline.
Create and maintain accurate customer meeting/event records in Opera capture feedback and make suggestions for adapting offering.
Suggests positive alternatives through cross-referrals, and ensures that business booked is within hotel parameters. Processes all correspondence within acceptable agreed time lines.
Monitor developments, innovations and best practice across the estate and competitor organizations and implement any process that will improve sales performance.
Ensure follow up takes place with clients and opportunities are sought for repeat bookings.
Support other hotel associates on their development of sales awareness and selling skills.
Prepares and maintains accurate account information and profiles in Opera
Ensure that all sales opportunities are effectively cross-referred where possible using the appropriate cross-sell protocol.
Produces proposals, contracts, BEO s, Resumes and other related booking documentation.
Ensure strong knowledge of Conference & Events products and selling strategies.
Utilizes selling skills to book all aspects of meeting in one phone call.
Proficiency in meeting room set-ups, A/V, and other support services
Strong knowledge of all hotels in the cluster; selling features, benefits and objectives
Understanding of contract management and legalities.
Maximize revenue by up-selling creative F & B and other event options
Understand need hotels strategy as developed by revenue management
Understand and achievement of team and individual goals
Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
Greets customer before and during the event phase and hands-off to the Event Operations team for the execution of details.
Adheres to all standards, policies, and procedures.
Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
Manages group room blocks and meeting space for assigned groups of medium scale.
Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions.
Uses his/her judgment to integrate current trends in event management and event design.
Acts as liaison between proactive sales person and customer throughout the proposal, contracting and event process (pre-event, event, post-event).
Participates in customer site inspections and assists with the sales process as necessary.
Performs other duties as assigned to meet business needs.