Executive Director Medical Tourism King Faisal Specialist Hospital & Research Center - Riyadh

Summary
Leads and develops the Medical Tourism, strategy to attract international patients, expand global market presence, and enhance patient experience.
Education / Qualification Required:
• Bachelor s Degree in Business Administration, Healthcare Administration, or other related discipline is required
• Master s Degree in Healthcare related is preferred.
• Qualification Source from: North America, Western Europe, Australia or New Zealand.

Experience Post-Qualifications:
• At least fifteen (15) years of related experience with minimum of five (5) years of experience in a large organization is required

Job Duties and Responsibilities:
• Develops and implements the overall medical tourism strategy aligned with the hospital s mission and objectives.
• Sets annual targets for patient volume, revenue, partnerships, and market expansion.
• Establishes and maintains partnerships with global healthcare providers.
• Oversees creation of multilingual marketing materials and online content.
• Drives the transformation initiatives, ensuring alignment with organizational priorities, adoption of best practice, and continuous improvement across all Medical Tourism function.
• Manages branding strategies to brand the hospital as a leading international healthcare destination.
• Oversees end-to-end international patient services including inquiries, medical opinions, admissions, discharge, and post-care follow-up.
• Establish and monitors service standards related to patient satisfaction, response time, quality of care, and case turnaround.
• Manages department staffing, professional development, and performance evaluation.
• Leads crisis management and resolution efforts for complex patient situations.
• Oversees financial performance, cost-control measures, and revenue optimization.
• Oversees selecting, recruiting, learning, retaining, and evaluating staff. Recommends appointments,
• terminations, re-contracts, and promotion of staff, as necessary.
• Ensures adherence to international healthcare quality standards and accreditation requirements.
• Ensures compliance with healthcare laws, regulations, and accreditation requirements.
• Follows all Hospital s related Policies and Procedures.
• Participates in self and others education, training and development, as applicable.
• Performs other related duties as assigned.