Executive Housekeeper Kimpton

Day-to-day

Supervising Staff:

Overseeing housekeeping staff to ensure high standards of cleanliness and service.

Conducting daily briefings and assigning tasks to team members.

Quality Control:

Inspecting guest rooms, public areas, and back-of-house areas to ensure cleanliness and maintenance.

Addressing any issues or deficiencies promptly.

Training and Development:

Training new employees on hotel standards and procedures.

Providing ongoing training and development opportunities for staff.

Inventory Management:

Managing inventory of cleaning supplies, linens, and guest amenities.

Ordering supplies as needed and ensuring proper storage.

Guest Interaction:

Responding to guest requests and complaints in a timely and professional manner.

Ensuring guest satisfaction by addressing their needs and concerns.

Scheduling:

Creating and managing staff schedules to ensure adequate coverage.

Adjusting schedules as needed based on occupancy and special events.

Health and Safety Compliance:

Ensuring compliance with health and safety regulations.

Conducting regular safety training and drills.

Reporting:

Preparing reports on housekeeping activities, including room status and maintenance issues.

Communicating with other departments to coordinate efforts.

Budget Management:

Assisting in managing the housekeeping budget.

Monitoring expenses and finding ways to reduce costs without compromising quality.

Continuous Improvement:

Identifying areas for improvement in housekeeping operations.

Implementing new procedures and best practices to enhance efficiency and service quality.

These responsibilities ensure that the housekeeping department runs smoothly and maintains the high standards expected at a luxury hotel.

What we need from you

Ideally, you'll have some or all of the following competencies and experience we're looking for:

Bachelor s degree, higher education qualification or equivalent in Hotel Administration / Business Administration

Two to Three years prior tenure in a similar role

International luxury hotel chain background

GCC exposure

English Fluency is required

Arabic Fluency is preferred

Teamwork and Flexibility