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Executive Lounge Agent

Kempinski Hotel

1 - 2 years Dubai - United Arab Emirates

Any Graduation. Any European National

, Posted on June 12, 2018 1 Opening

Job Description

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Executive Lounge Agent The Executive Lounge Agent is responsible for checking in and checking-out our guests on the Executive Floor in a friendly and caring manner according to the Kempinski procedures and standards. At all time, he/she displays a professional and positive image of the hotel as he/she plays a crucial role in the first and last impression the guest will have of the hotel.
Kempinski Hotel Mall of the Emirates
A luxurious alpine retreat in the heart of the desert, Kempinski Hotel Mall of the Emirates is a landmark Dubai hotel and one of Kempinski s most unique city properties. It combines exciting shopping, entertainment and dining options with lavish accommodation, including 15 spacious but cozy ski chalets overlooking Ski Dubai.
Key Responsibilities:
• Registers guests and assigns rooms, accommodates special requests whenever possible.
• Assists in pre-registration and blocking of rooms for arrivals. Thoroughly understands and adheres to proper credit checks, cashing, and cash handling policies and procedures.
• Maintains an up-to-date knowledge of room locations, types of rooms available as well as the room rates.
• Uses suggestive selling techniques to sell rooms and to promote other services of the Hotel.
• Coordinates room status, updates with the Housekeeping Department by notifying them of all check outs, early check ins, special requests and day-use rooms.
• Taking same day reservations and future reservations when necessary as well as making cancellations where required. Follows procedure of issuing and closing safety deposit boxes by guests.
• Reads and initials the logbook on a daily basis. Be aware of daily activities taking place in the Hotel.
• Reports any unusual occurrences or requests to Shift Leader or designated Manager.
• Develops a thorough knowledge of computer system, room allocation and types of rooms.
• Stays up to date on rooms rates, packages, discounts in relation to other departments.
• Complete check-in and check-out procedures efficiently.Obtain house bank and keep it balanced. Post charges to guests' accounts.
• Take departmental readings at the beginning of each shift. Handle cash, travelers cheques, credit cards and direct billing requested properly.
• Make adjustments and handle paid outs. Transfer folios charged to city ledger to each company master file or PM account.
• Balance total at the close of each shift. Control of meeting room keys and master key of the Hotel.
• Responsible for returning guests passports after scanning them immediately

Industry Type : Hotels / Hospitality
Functional Area : Chefs / F&B / Housekeeping / Front Desk

Desired Candidate Profile

* Competencies:
• Minimum of 1 year in customer service position. Proven
experience in complying with policies and procedures.
• Working knowledge of reservations department. Strong
telephone etiquette.
• Combined background in Food and Beverage and Front
Office a distinct advantage
About Kempinski
Hoteliers since 1897,
Kempinski have travelled the world in search of the most fascinating
destinations without ever forgetting the finest traditions of its European heritage.


Front Office Housekeeping Customer Service Billing Cash Handling Credit Cards Executive Packaging Banking

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Kempinski Hotel

Beginning its journey in 1897, Kempinski Hotels is Europe’s oldest luxury hotel group. Headquartered in Geneva, the group has a wide collection of distinguished properties all over the world including the UAE (Dubai, Ajman, and Abu Dhabi), Qatar, Saudi Arabia, Egypt, Germany, Indonesia, China, Austria, Thailand, Turkey, and other locations. Each year, Kempinski keeps adding new destinations in the Middle East, Asia, Africa and Europe. Moreover, Kempinski Hotels owns and operates a broad international portfolio of more than 70 Hotels, luxury resorts, business and Spa hotels reflecting the finest and mesmerizing traditions of European hospitality.

The group believes its success completely relies on its diversified team of dedicated and experienced professionals. Kempinski provides numerous exciting and rewarding career opportunities and other benefits such as People Training and Talent Development Programs to ensure a great learning process for its people. It employs over 22,500 employees in more than 30 countries, with an average of 4 million guests every year. The Hotel Group believes that its corporate social responsibilities extend beyond its guests and employees into the communities where it operates.

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