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Executive Lounge Attendant

Marriott Hotels Resorts /JW Marriott

Posted on July 5, 2018

2 - 3 years Dubai - United Arab Emirates

Any Nationality

Opening 01

Job Description

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JOB SUMMARY
The Executive Lounge attendant is responsible for delivering five-star
service for our Executive Lounge guests. Will be responsible for the food &
beverage service in the lounge throughout the day. Drive guest engagement and
preference collection in the lounge. Be JW Marriott brand ambassadors. Must be
knowledgeable about hotel facilities and services.
Assists with food and beverage service and set-up in the Lobby.
SCOPE / BUSINESS CONTEXT
• A Full Time
position based at JW Marriott Marquis Dubai.
• Number of Direct
Reports - 0
• Titles of Direct
Reports n/a
CANDIDATE PROFILE
Experience:
• Preferred experience in F&B and or Hotel
Operations
• Hotel experience will be an added value, experience
in the Middle East.
Skills and Knowledge
• Excellent communication
skills
• Handling VIP guests
• Problem solving
• Organizational skills
• Attention to details
• Basic computer skills and English language (written and spoken)
Education
or Certification
• Good level of English essential
• High School, Diploma, Degree education or equivalent required
SPECIFIC DUTIES
The following are specific responsibilities and contributions
critical to the successful performance of the position:
• Complete daily shift checklist
• Be knowledgeable of Food Safety
& Hygiene Standards
• Excellent knowledge on food and beverage
offerings and pairings
• Attend Daily Rehearsals and 15
Minute trainings
• Order Executive Lounge food and
beverage inventory using the FMC / Birchstreet program.
• Requisition for service ware,
utensils, linens, buffet set-up
• To be a champion of GSS key
drivers: Staff anticipated guest needs and problem was resolved on first
contact .
• To be a part of the campaign to
collect guest preferences to help personalize the guest experience
• Practice proper food handling
procedures
• Due to the nature of our
business, to understand that work schedules and demands of the position
may vary from time to time.
• To have knowledge of
hotel/restaurant promotions/opening hours/services offered.
• To have knowledge of room types
and locations within the hotel.
• Reporting
for duty on time and based on the daily schedule.
• Picking
up all food items for breakfast/afternoon tea/happy hour/midnight
snack from the kitchen.
• Performing
the set up for breakfast/afternoon tea/happy
hour/midnight snack.
• Monitoring
and recording of guests who enter and utilize the Executive Lounge.
• Assisting
the guest at their tables and offering them drinks.
• Sale of
drinks and food outside of the cocktail hours to maximize Hotel revenue.
• Taking
good care of the guest and being sure to maintain the cleanliness of their
table.
• Staff
responsibilities include washing of cutleries, glasses and plates/cups.
• Responsible
for breaking down of the buffets in the cold kitchen area.
• Pick up
all the drinks and food request from the storerooms/kitchens.
• Conducting
side duties: cleaning the kitchen, refilling sugar bowls and polishing all
the silver ware etc.
• It is
the responsibility of the PM shift should set up the table for breakfast.
• Surrender
the keys for the executive lounge at the security.
• Have
full knowledge of all VIPs arrivals. Maintain a close working relationship
with Executive Lounge and general Front Office.
• Maintaining
clean as you go policy .
• Updating
guest data/preference in Opera .
• Develop,
build and utilize concierge/business centre knowledge.
• Excellent
communication with the rest of the staff.
• Follow
hotel standard and adhering to all Marriott policies.
• Adhere to all hygiene standards
whilst completing necessary forms and returning them to designated
departments.
• To ensure that all Guests
receive personal service to the highest degree of courtesy and to be informed of the hotel s facilities.
• Provide all guests with prompt
and courteous service assuring complete guest satisfaction and guest
retention.
• Collecting as much useful
information about the guests, related to their preferences as well as
previous issues and adhering to the proper log in procedures.
• Report any unusual occurrences
and/or requests to a Supervisor/Manager.
• Report any technical
deficiencies to the concerned department and immediate Manager and follow
through with assignment.
• Perform any reasonable request
as directed by management.
• Maintain high standards of
personal hygiene and wear proper uniform at all times (incl. name badge).
• Hand over any relevant information with necessary departments and
associates through the use of handovers, logbook, daily packet and other
tools.
• To ensure that all Guest
concerns, complaints and compliments are resolved and addressed in an
appropriate manner.
• To oversee all business
facilities and ensure that equipment is maintained in the Executive Lounge
meeting room.
• To assist Guests with general
enquiries, arrange bookings, ticket reconfirmation and any other
reasonable service requested by guests.
• Ensure all guests are welcomed
according to the Daily Packet arrival experience details.
• Handle all stationary inventory
accurately and maintain supplies at a proper level.
• Ensure white board is kept
updated in the Executive Lounge and back office areas are kept clean.
• Proactively offer Executive
Level Services/up sell.
• Balance Scorecard Results : Implements
strategies and executes activities to drive and continuously improve
financial results, guest satisfaction, human capital index and market
share.
OTHER
Safety and Security
• Report
work related accidents, or other injuries immediately upon occurrence to
manager/supervisor.
• Follow
company and department safety and security policies and procedures to ensure a
clean, safe, and secure environment.
• Notify
Loss Prevention/Security of any guest reports of theft.
Policies and Procedures
• Follow
company, hotel and department policies and procedures.
• Follows Marriott International Hotels Limited
Regional Office policies and procedures
• Protect
the privacy and security of guests and coworkers.
• Maintain
confidentiality of proprietary materials and information.
• Ensure
uniform, nametags, and personal appearance are clean, hygienic, professional
and in compliance with company policies and procedures.
• Protect
company tools, equipment, machines, or other assets in accordance with company
policies and procedures.


Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk

Keywords

Front office Auditing Back office Manager Quality Assurance Food safety Monitoring Loss prevention Quality improvement guest satisfaction Balance Scorecard

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Marriott Hotels Resorts /JW Marriott

Founded by J. Willard and Alice Marriott in 1927, Marriott International, Inc. is a leading global lodging company headquartered in Washington, DC in Bethesda, Maryland. It has over 6,000 properties in nearly 122 countries- Middle East & Africa (245 properties, 29 countries), Europe (512 properti es, 37 countries), United States & Canada ( 4,526 properties, 2 countries), Caribbean & Latin America (225 properties, 33 countries), and Asia-Pacific (572 properties, 21 countries). Marriott International, a FORTUNE 500 Company, started its operations in the Middle East in 1980 with Riyadh Marriott Hotel in Saudi Arabia.





Marriott’s portfolio of brands includes JW Marriott and Marriott Hotels, the flagship brand of Marriott with over 500 international locations, along with the other 30 brands. The ever-evolving and award-winning brands of the organization continue to bring in customer satisfaction by offering exceptional amenities and attentive guest care that sets the industry standards. Known as one of the ‘best employers’, Marriott maintains a work culture that puts its people first. The organization offers excellent benefits and career paths that help its employees to grow professionally and personally. Marriott International promotes innovation, diversity, teamwork and a thriving culture. Marriott International’s merger with Starwood Hotels & Resorts has strengthened its position as the best travel company in the world.



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