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Experience Owner


2 - 3 years Dubai - United Arab Emirates

Any Nationality

, Posted on May 28, 2018 1 Opening

Job Description

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The role holder will be responsible for bridging Captain Experience with local teams within his/her market, to build seamless Captain experiences and journeys at Careem.
• Own end-to-end design of the assigned phase of the experience (for eg. Earnings Experience)
• Serve as a POC to internal (XP Analytics + Define) and external (Product, Supply Ops, etc) stakeholders on all design discussions on the experience
• Process data-points and insights provided by Experience Analytics team into Problem Statements to be taken up for solving
• Lead investigation and full root-cause analysis on topics being problem-solved
• Lead X-functional teams in the solution identification phase of problem solving on the Experience pain-points
• Responsible for journey mapping for key journeys in particular Experience phase
• Be accountable for the key journey KPIs
• Ensure solution implementation in collaboration with team responsible for execution (Supply Ops, Product etc)
Qualifications/Skills required
• Minimum 4 years of CX experience with a portion focused on experience and journey design with at least 2 years of people management
• Experience in consumer tech/mobile first products/services is strongly preferred
• Demonstrated strong ability to empathize with customers (captains in this case)
• Passionate and successful track record in championing great experiences, with attention to detail and craftsmanship.
• Ability to effectively problem solve while also creating product specs, working through operations issues, and helping solve user and technology problems.
• Desire to work at a fast growth company where you will be appreciated for your own drive and leadership.

Industry Type : Logistics / Transportation / Warehousing / Courier
Functional Area : Administration


Analytics Root Cause Analysis Investigation Management Manager Technology Captain Focus Web Technologiesiness Executive

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Careem is a multinational transportation network company operating an app-based car booking service company based in Dubai. Riders can make requests for immediate or later scheduled pick-ups through the Careem phone app.

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Website https://jobs.jobvite.com/careem/job/oJhT6fwJ

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