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Experienced Help Desk Technician

Client of 4jobnews

Posted on July 4, 2018

1 - 2 years Dubai - United Arab Emirates

Any Nationality

Opening 01

Job Description

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Job Description:
• Provide first-level & second-level customer support including troubleshooting issues with hardware, network/internet connectivity, email, and software applications
• Manage multiple cases at once, including mentoring junior technicians
• Keep well documented and updated case notes on all assigned tickets
• Provide daily communication to clients on outstanding issues
• Enter all time as tickets are being worked
• Create and maintain client-related documentation
Requirements:
• Proactive identify issues that can be prevented or where solutions can be automated
• Experienced advanced knowledge of basic network protocols and the OSI model
• Knowledgeable ability to train others in Microsoft desktop and server operating systems
• Self-motivated ability to work in a fast-moving environment and self-manage time
• Multi-tasker adapt to changes quickly
• Well Organized detail-oriented with the ability to document work succinctly


Helpdesk / Customer Service / Telecalling

Keywords

Troubleshooting Customer service Customer support microsoft Application software Networking protocols Operating systems Hardware networking Helpdesk OSI model

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