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Job Description
Roles & Responsibilities
The Express Operations Partner will identify, select and manage external operational partners for the Express project across a number of countries. Drive operational excellence and compliance with assigned external operational partners, while ensuring maximum value is extracted from partnerships and customer satisfaction is achieved.
In this role you will:
- Manage and provide support to external operational partners and ensure partner agreements are constantly evolving to enhance service proposition
- Manage service concerns and issues (i.e. service failures, accounting and reconciliation issues) in a timely way, focusing on customer needs.
- Understand market trends and have constant inputs into how to enhance operational processes, driving improvements with the wider Express team. Become involved in project work relating to this.
- Collaborate closely with Express Commercial Partner to drive maximum value out of partnerships, including involvement in contract negotiations and agreeing reasonable Service Level Agreements.
- Co-ordinate training and development activities for external operational partners, ensuring they are fully equipped to deliver on their requirements.
Desired Candidate Profile
In order to be successful in this role, you must meet the below requirements:
- 5+ years experience in Express operational management.
- Degree or Honours (12+3 or equivalent).
- Experience in express operations management, vendor management and performance management.
Knowledge/skills:
- Demonstrated proficiency in analytical and numerical skills with ability to create financial; business cases.
- Proven experience with legal contracting with partners/clients.
- Strong interpersonal skills and business acumen, with ability to assertively manage internal and external stakeholders.
Department / Functional Area
Keywords
- Express Operations Partner
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The Emirates Group
Based in Dubai, the Emirates Group is a highly profitable business with a turnover of approximately US$18.4 billion and over 50,000 employees. The Group comprises of dnata, one of the largest air services provider globally and Emirates airline, the Group’s rapidly expanding and award-winning international carrier. Currently, Emirates flies to over 125 destinations across 6 continents on a modern fleet of 180 wide-bodied aircraft... Essential to the Group’s ongoing success is the employment of high-quality people who benefit from living and working in Dubai, a modern cosmopolitan city offering one of the most desirable lifestyles in the world. The Emirates Group employees come from over 160 nationalities, receive tax-free salary and benefits package, and are offered professional development opportunities to further their careers with the organisation.