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Extended Local Delivery Manager

Orange

4 - 5 years Other - Egypt

Any Nationality


, Posted on May 17, 2018 1 Opening

Job Description

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Accountable for end to end management of all Customer DSL and non-DSL orders terminating in Western &
Central European countries assigned from receipt of valid service request from Sales to
handover and/or billing.
Coordinate provisioning for Hybrid Network projects and assess service orders and develop
implementation schedules to optimize resources and components scheduling.
Perform Order Validation of assigned orders for administrative completeness and technical consistency including Pre-qualification / eligibility
Validate service orders with Customers.
Create Clarify cases for orders and log equipment details and technicians scope of work.
Process work order for lines and required equipment (router, modem, cards, etc.)
Place and track line orders with relevant local PTT and equipment with
third party vendors.
Place and track orders for 3G Data SIM cards with relevant local GSM providers.
Proactive tracking and monitoring of all equipment components until full delivery of ordered
Services.
Establish Target Delivery Dates (TDD) based on performance guidelines
Perform proactive Order Management to ensure the TDD is met on all orders
Notify Billing entities when service is delivered and Ready For Billing (RFB)
Initiate action to escalate or expedite provisioning issues, as required, to minimize delays in meeting customer committed delivery dates for service
Monitor provisioning databases to ensure maintenance of accurate and updated progress information by provisioning entities, and directly
SPOC for all queries, and the 1st level of escalation for all assigned order-related issues.
Provide consolidated status and progress reports on all orders to the customer, M&S as pre-
determined by all order or project contacts.
Organize and coordinate Customer Acceptance Tests if required.
Confirm customer s acceptance of service on OBS tools (Gold, SESAM).
Revising TDD (Target Delivery Date) with appropriate justification.
Declaring order RFS (Ready For Service) after completing service delivery.
Management of Cessation orders.
Raise Partial Billing as required .
Managing LVO (Local Validation Order) rejection issues directly with STM (Service Tranisition Manager).
Accountable for end to end management of all Customer DSL and non-DSL orders terminating in Western &
Central European countries assigned from receipt of valid service request from Sales to
handover and/or billing.
Coordinate provisioning for Hybrid Network projects and assess service orders and develop
implementation schedules to optimize resources and components scheduling.
Perform Order Validation of assigned orders for administrative completeness and technical consistency including Pre-qualification / eligibility
Validate service orders with Customers.
Create Clarify cases for orders and log equipment details and technicians scope of work.
Process work order for lines and required equipment (router, modem, cards, etc.)
Place and track line orders with relevant local PTT and equipment with
third party vendors.
Place and track orders for 3G Data SIM cards with relevant local GSM providers.
Proactive tracking and monitoring of all equipment components until full delivery of ordered
Services.
Establish Target Delivery Dates (TDD) based on performance guidelines
Perform proactive Order Management to ensure the TDD is met on all orders
Notify Billing entities when service is delivered and Ready For Billing (RFB)
Initiate action to escalate or expedite provisioning issues, as required, to minimize delays in meeting customer committed delivery dates for service
Monitor provisioning databases to ensure maintenance of accurate and updated progress information by provisioning entities, and directly
SPOC for all queries, and the 1st level of escalation for all assigned order-related issues.
Provide consolidated status and progress reports on all orders to the customer, M&S as pre-
determined by all order or project contacts.
Organize and coordinate Customer Acceptance Tests if required.
Confirm customer s acceptance of service on OBS tools (Gold, SESAM).
Revising TDD (Target Delivery Date) with appropriate justification.
Declaring order RFS (Ready For Service) after completing service delivery.
Management of Cessation orders.
Raise Partial Billing as required .
Managing LVO (Local Validation Order) rejection issues directly with STM (Service Tranisition Manager).


Industry Type : IT - Software Services
Functional Area : IT Hardware Support / IT Hardware Repair & Maintenance

Desired Candidate Profile

about you
Good understanding of ATM, DSL and inter-networking technologies, TCP/IP , Layer 3 LT2P, SIA and Internet VPN.
Excellent understanding of DSL hardware and the network topology.
Good Understanding of the Customer Service Delivery organization and processes.
Excellent knowledge of Orange Business Services DSL Product & Services portfolio &
implementation procedures.
Excellent organizational and planning skills.
Excellent communication and interpersonal skills
Excellent customer facing skills.
Excellent Time management skills.
additional information
Excellent command of English & German languages. French is a plus.

Keywords

3G Billing Order Management Scheduling Vpn Administrationiness Services Gsm

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