F&B Hostess Sofitel Dubai Jumeirah Beach Posted on May 11, 2018 3 - 5 years Dubai - United Arab Emirates Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Key tasksMaintain complete knowledge of:Dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range and dress codeRestaurant reservation proceduresDaily house count, arrivals, departures, VIP sScheduled in-house group activities, locations and timesAll department policies / service proceduresAnswer telephone within 3 rings, using correct salutations and telephone etiquette.Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.Communicate reservation or cancellation changes to management as they arise throughout the shift.Monitor the preparation of own assignments, ensuring compliance to departmental standards.Ensure that all menu s, check folders are cleaned and in sufficient quantity.Ensure that the hostess stand is cleaned and organized.Review the Reservation book, pre-assign designated tables and follow up on all special requests.Greet the guests at the entrance of the restaurant.Seat Guest accordingly to floor plan / being fair to each waiter.Show guests their table which has been designated to themEnsure that the guests are pleased with their table.Present the open menu to the guest.Ensure that the tables are set to the best service of the guest.Anticipate heavy business times and organize procedures to handle waiting lines.Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.Maintain positive guest relations at all times.Be familiar with hotel services / activities to respond to guest inquiries accurately.Handle guest complaints following instant pacification procedures and insuring guest satisfaction.Monitor guests reactions and confer frequently with management to ensure guest satisfaction.Monitor and participate to ensure that all tables are cleared and reset according to the department procedures.Monitor and maintain cleanliness and working conditions of own section equipment and supplies.Assist restaurant staff with their job functions to ensure optimum service to guest: when requested.Promote a cooperative working climate, maximizing productivity and quality.Do table visits systematically at each meal period to ensure guest satisfaction. Company Industry Hotels / Hospitality Department/Functional Area Chefs / F&B / Housekeeping / Front Desk Keywords Service Policies guest satisfaction Guest relations Layout Productivity Reservation Management Compliance Telephone REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People also searched for Dubai UAE All Jobs Hostess Jobs in Dubai Steward Jobs in Dubai Receptionist Jobs in Dubai Hotel Jobs in Dubai Restaurant Jobs in Dubai Guest Relations Jobs in Dubai Hostess Jobs in UAE Steward Jobs in UAE Receptionist Jobs in UAE Hotel Jobs in UAE Restaurant Jobs in UAE Guest Relations Jobs in UAE Hostess Jobs Steward Jobs Receptionist Jobs Hotel Jobs Restaurant Jobs Guest Relations Jobs Sofitel Dubai Jumeirah Beach We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise.From luxury to economy and in every corner of the globe, AccorHotels' 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.Our Brands include:-Raffles-Fairmont-Sofitel-MGallery-Grand Mercure-Pullman-Swissôtel-Novotel-Suite Novotel-Mercure-Thalassa sea & spa-Adagio-ibis-ibis Styles-ibis budget-HotelF1 More View Contact Details Contact Name/ Designation: - Website https://www.accorhotels.jobs/Offre-emploi/Fb-hostess Sofitel-dubai-jumeirah-beach,j,3,449316,fr.html Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?