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F&B Supervisor - InterContinental Regency Bahrain

Intercontinental Hotels Group (IHG)

Posted on April 12, 2019

2 - 3 years United Arab Emirates - United Arab Emirates

Any Nationality

Opening 01

Job Description

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About us
Are you ready to be a F&B Supervisor at InterContinental Regency Bahrain?
What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
JOB LOCATION:
Located in the business and leisure hub of the city, InterContinental Regency Bahrain offers its guests the perfect location from where to explore the exciting face of Manama.
The hotel offers 321 spacious rooms including 3 Club floors and 31 luxurious suites. Each room is designed to meet the needs and the expectations of the modern traveler.
From sophisticated dining experiences to a taste of traditional romance, InterContinental Regency Bahrain offers its guest new tastes and unique gourmet treats. With a wide selection of dining options ranging from international, Italian, steakhouse and lounges, InterContinental Regency Bahrain promises to delight your palate.
Your day to day
Financial returns:
Under the assistance of the F&B Manager work to achieve the budget by monitoring and controlling the departmental operations, considering revenue and expenditure
On an ongoing basis, control and analyse departmental costs to ensure performance against budget; implementing corrective measures where necessary to produce positive business results.
Effectively manage staffing costs by preparing efficient work schedules in line with legal requirements.
Develop and implement Promotions Calendar for F&B products in restaurant along with the F&B Manager
Actively pursue cost saving measures
Manage wage and beverage cost together with the F&B Manager People:
Direct day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members along with the F&B Manager. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
Educate and train all team members in compliance with governmental regulations. Ensure staff is properly trained in quality and service standards and has the tools and equipment to carry out job duties.
Promote teamwork and quality service,
Work within the company's Human Resource Management System to ensure the departmental performance of staff is productive.
Prepare detailed induction programmers for new staff together with the F&B Manager.
Maintain a comprehensive, current and guest focused set of departmental standards and procedures and oversee their implementation.
Ensure training needs analysis of your departmental staff is carried out and training programmed are designed and implemented to meet needs
Actively work at developing your staff and identify high potentials
Maintain training records for all direct reports and ensure they do the same for their staff
Conduct probation and formal performance appraisal in line with company guidelines
Coach, counsel and discipline staff, providing constructive feedback to enhance performance
Regularly communicate with staff to maintain good relation
Take the full role of the Manager in his/her absence Guest Experience:
Ensure that all food and beverage facilities and equipment are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify Engineering immediately of any maintenance and repair needs.
Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.
Interact with guests to ensure expectations are being met.
Demonstrate service attributes in accordance with industry expectations and company standards including:
Being attentive to Guests.
Accurately and promptly fulfilling Guests requests.
Anticipate Guests needs.
Maintain a high level of knowledge which affects the Guest experience
Demonstrating a Global Etiquette attitude.
Taking appropriate action to resolve guest complaints.
Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers.
Fully in charge of the outlet operation during the absence of the line manager Responsible business:
Ensure the security and proper storage of food and beverage products, inventory and equipment, and replenish supplies in a timely and efficient manner while minimizing waste.
Perform other duties as assigned.
May also serve as restaurant manager-on-duty.
Ensure that all the policies of the F&B management are followed in the operation
What we need from you
The F&B Supervisor will assist to manage the effective operation of the restaurants to ensure guest service is at its best. Co-responsible for maximizing all revenue opportunities through effective teamwork and development, serving all food and beverage as required by hotel brand standards and maintaining overall levels of courtesy, service and cleanliness in the restaurant area.
Responsible for managing and motivating the team. Ensures that all staff within the department are adequately trained and developed in line with company policy. Actively guides and directs the whole team to ensure consistency of brand standards and a high level of performance and service delivery during the operation.
Requirements include acceptable experience in the five stars hotel Restaurant's operation in a high level hotels operations role and good communication skills
This job requires ability to perform the following:
Moving about the facilities
Carrying or lifting items weighing up to 50 pounds
Handling food, objects, products and utensils
Bending, stooping, kneeling Other:


Hotels / Hospitality

Administration

Keywords

Staffing Monitoring Performance appraisal Human resource management Training need analysis F&B Supervisor guest satisfaction Service delivery Service quality Guest service

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Intercontinental Hotels Group (IHG)


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