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F&B Supervisor

Rove Hotels ( View profile )

Posted on August 3, 2018

1 - 2 years Other - United Arab Emirates

Any Nationality

Opening 01

Job Description

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JOB PURPOSE:
Host Supervisor as a pivotal member of the Management. Responsible for managing all aspects of the F&B operation in the absence of the Restaurant Manager. He / She manages scheduled shifts to ensure guest satisfaction. He / She manages all operational issues ensuring standards of quality and service are met.
Key accountabilities:
Administration
• Maintains a clean and tidy office space work area
• Ensures staff have the necessary tools to complete their daily administrative tasks
• Ensures all departmental reports, schedules, menus, logbooks, guest comments reports, guest history records and correspondence are completed in liaison with the F&B Management accurately and punctually
• Ensures proper requisitioning and controlling of supplies
• Attends meetings and briefings as directed by F&B Management
• Proactively updates direct superior on status of assignments and tasks
Commercial / Financial
• Controls and manages void cheques, complimentary meals, guest entertainment per accounting procedures
• Promotes identity of the outlet, build relations and a sense of personalized service toward guests
• Enhances food and beverage sales through high standards of service
• Constantly strives to promote outlet awareness and grow revenue income
• Maintains excellent knowledge of all F&B products and services
• Ensures all relevant credits from accounting are posted and recorded
• Conducts periodic stock taking of supplies, equipment and consumables
• Reconciles all takings with sales generated
Operations
• Prior to briefing, supervises and inspects mis-en-place levels to ensure that outlet operations run smoothly
• Host the outlet, greets all guests, checks periodically on the guest to ensure satisfaction of all guests
• Supervises food service with a view to ensure speed, quality and personalized attention
• Manages any complaints and customer requirements
• Ensures guest satisfaction is monitored and where appropriate, rectified throughout their meal experience
• Oversees the set-up and service of any function room and F&B requirements
• Ensures high standard of repair and maintenance to operating equipment
• Ensures opening and closing duties are completed timely
• Ensures presentable uniforms are well maintained for all front line staff
• Conducts regular briefing/meetings to keep staff well informed of policies, procedures, activities, comments
• Ensures seem less work flow and good co-operation with Kitchen team to deliver smooth service and high quality product to guests
• Ensures high standard of cleanliness in all areas of operation
• Co-ordinates and implements all F&B food promotions and programmes
• Ensures smooth running of his operations during his absence, by designating a responsible person and informing him on all matters of the operation
Purchasing / Control / Stores
• Ensures all food orders reach purchasing according to the hotel standard and with all necessary information
• Ensures orders are according to the established guidelines by completing necessary forms
• Signs for all purchase orders in respect to quantities ordered
• Work with Purchasing to ensure prompt and efficient purchasing, issuing of supplies, stock control, inventory
• Co-ordinates with the Mixologist and Purchasing the efficient supply and storage of beverages to meet operational requirements according to par levels
• Checks and controls food/beverages deliveries for quality and correct storing
• Checks and keeps records of all beverage and front of house chiller units regarding temperature, condition equipment, expiry dates.


Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk

Keywords

Mis Operations Administration Stock Control F&B Supervisor Workflow Guest Satisfaction Product Quality Purchase Management

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Rove Hotels ( View profile )


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