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Facility Manager

Client of HireLebanese

Posted on November 7, 2019

4 - 5 years Lebanon - Lebanon

Bachelor of Technology/Engineering. Any Nationality

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Job Description

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The objective of this position is to achieve or surpass the company's profit model by meeting or exceeding sales and expense targets, while maintaining a high level of guest service, employee productivity, operational effectiveness and promotional activity.
Job Responsibilities:
A. Guest Services
1. Be the Ambassador of fun: create an enjoyable play experience in our facility to encourage repeat visits.
2. Be the expert: Explain game operation or rules to guests and motivate them to play.
3. Ensure all guests are greeted enthusiastically and all team members interact with guests positively and professionally to provide high level of guest s satisfaction.
4. Audits all complaints reported by the Floor supervisor / Team Leader related to the daily problems happened with guests and solve it in a proper manner.
5. Constantly collect guest feedback to measure the level of guest satisfaction and take necessary actions accordingly.
B. Staffing
1. Approves the weekly employees schedule & Section Rotation schedules prepared by Floor supervisor / Team Leader.
2. Manages the Stewarding team & sends the attendance.
3. Analyses & sends the Staff requisition form to the management based on the branch manning for approval.
4. Audits the staff attendance and report any lateness, Annual Leave, Medical Leave, Unpaid Leave to the HR Department
5. Follows up concerning the induction program of new joiners and provides feedbacks accordingly.
7. Assist in team members performance evaluation by providing feedback.
8. Creates a positive competition between his / her subordinates in order to increase sales.
C. Marketing and Promotion
1. To ensure all marketing and promotional plans are executed professionally at all times and good records of results are maintained at store level.
2. To ensure good communications are in place with the shopping center and other mall merchants, and all cross-promotional opportunities are explored, and if appropriate, implemented.
3. To plan, develop and execute promotional activities that are appropriate for the marketplace of the store.
4. To ensure the store establishes a strong identity with the community and marketplace in which it trades.
D. Operations
1. Knows how to operate the systems and check on daily LogBook.
2. Audits the opening procedures checklist to make sure that the floor is ready to host guests.
3. Ensure the telephone is answered by all your team professionally.
4. Supports all staff during rush hours.
5. Follows up regarding all administrative duties.
6. Audits closing procedures & follows up regarding checklist.
7. Confirms and sends the weekly sales report to the Head office.
8. Confirms & share the End of Day report with the Management Team.
9. Prepares a periodic strategic business plan and submit it to the management which includes better contribution to the branch itself.
10. Lead the Team to hit sales targets by assisting in successfully managing the team.
11. Supports all floor members in the daily operation to provide best quality of service.
E. Inventory Control
1. Monitor merchandise inventory and approves on the re-order.
2. Controls the weekly & monthly inventories made by the Floor supervisor / Team Leader.
3. Audits the Order prepared by the Team Leader / Supervisor prepared based on Par Level.
F. Facility Maintenance
1. Prepares and sends the maintenance request to the Support department after coordinating with the Floor supervisor / Team Leader.
2. Maintains the POS continuously in coordination with the IT department.
G. Safety
1. Ensure that all merchandise is kept, stored and presented according to safety standards.
2. Ensure that all equipment is in excellent condition and notify management immediately of any deficiencies.
3. Ensure that safety tracking file is always inspected by the related contractors and to assure the best safety regulations for our place.
4. Monitor the facility s conformity to fire and safety regulations.
H. Financial
1. Approves the Cash out report & coordinates with the Head office accordingly.
2. Assist in Bank deposit and be the iCashier Expert.
3. Sends the daily & monthly Transaction Report to the accounting department after comparing & confirming the Net Amount.
4. Identify and communicate any accounting related issues to line manager promptly.
Critical Competencies:
- Strong communication and interpersonal skills
- Problem solving skills & decision making skills
- Detail oriented
- Has the ability to multitask and manage time effectively
Preferred Qualifications:
- Education: A Bachelor degree in BA or Technical degree in hospitality management or related field.
- Related Work Experience: Minimum 4 years of experience
- Language Skills: Strong command of English - Arabic languages


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Keywords

Facility Manager

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