Facility & Property Manager

Confidential Company

JOB PURPOSE:

The Facility & Property Manager will be responsible for the strategic management, operation, and optimization of Arclight Services Company’s facility and property portfolio and assets, ensuring sustainable, efficient, and compliant operations aligned with the Group Holding and interrelated companies’ missions and asset management strategies.

This executive role shall oversee the full lifecycle of facility and property management — including asset performance, maintenance / cleaning / security services, property leasing and tenancy operations, sustainability initiatives, clients and vendors management, reporting, overall costing and budget control, tendering / pricing, and regulatory compliance.

The Facility & Property Manager ensures that all Group’s & Clients’ owned and managed assets deliver optimal value, performance, and users’ satisfaction through effective maintenance planning, budget control, energy efficiency, quality assurance programs, maintaining smooth and efficient internal and external communications, support the project management team during project’s handing over with the needed resources during taking over the new facilities to the Group.

The role fosters operational excellence, cost efficiency, and a culture of continuous improvement across all facilities and property functions.

Key Responsibilities:

1. Strategic Leadership & Portfolio Management

• Define and implement long-term facility and property management strategies aligned with the group’s and company’s business goals and sustainability vision.
• Oversee the full asset portfolio, including educational, residential, and commercial properties.
• Develop and execute annual operational and capital maintenance plans.
• Establish performance KPIs for facility and property teams and report directly to the CEO.
• Ensure stakeholders’ full satisfaction and promote effective and cost-efficient services

2. Asset & Facilities Management

• Lead preventive and corrective maintenance programs to ensure optimal facility uptime and life-cycle asset management.
• Oversee MEP systems, HVAC, electrical/control systems, safety systems, cleaning, security, landscaping, and general maintenance.
• Ensure compliance with health, safety, and environmental standards.
• Develop business development plan that would maintain the existing projects and participate in facility management tenders with emphasis on education facilities
• Optimize space utilization, asset performance, and energy management.
• Analysis and assess the performance of the maintenance teams against the established KPIs
• Oversee the weekly and monthly reporting system and ensure all reports are prepared and issued on time
• Support in the recruitment of qualified resources for the cost-effective FM operation and coordinate with HR dept. for any vacancies and new resources requirements

3. Property Management & Leasing Operations

• Supervise the daily operation of the property management team and ensure their commitment and assignment are performed in high quality level
• Manage all leasing activities including tenant acquisition, rent collection, renewals, and contract administration.
• Develop property policies covering occupancy, handover, and exit procedures.
• Ensure tenant satisfaction through timely maintenance and service excellence.
• Conduct market analysis and recommend rental strategies to maximize revenue and occupancy.
• Ensure weekly and monthly reporting system internally and externally
• Coordinate with the Finance and FM departments for all related documentation needed to ensure on time leases are renewed, payments are made, etc…

4. Financial Management & Budget Control

• Develop and manage annual OPEX and CAPEX budgets for facility and property operations.
• Approve procurement of FM contracts, vendor agreements, and service-level frameworks.
• Monitor expenditure, cost-saving initiatives, and energy efficiency programs.
• Ensure all operations achieve financial targets and demonstrate value-for-money.

5. Compliance, Safety & Risk Management

• Ensure all facilities comply with UAE laws, ADM, DMT, Civil Defense, and sustainability regulations (e.g., Estidama).
• Implement risk assessment frameworks for property and facility operations.
• Lead periodic audits, inspections, and emergency preparedness drills.
• Oversee insurance coverage, incident reporting, and asset protection programs.

6. Risk, Legal & Compliance Oversight

• Establish a structured risk management framework for project execution.
• Direct claims mitigation, arbitration, and dispute resolution processes with legal counsel.
• Ensure adherence to local regulatory approvals and coordination with external authorities.
• Oversee insurance coverage, bonding, and legal due diligence during project execution.

7. Vendor & Contract Management

• Oversee selection, evaluation, and management of external service providers.
• Ensure SLA compliance, performance monitoring, and contractual adherence.
• Lead contract renewals, negotiations, and vendor optimization initiatives.

8. Sustainability & Innovation

• Implement sustainability initiatives across all managed assets, focusing on energy reduction, waste management, and smart technology.
• Promote digital transformation and CAFM/BMS integration for efficiency.
• Align property operations with UAE green building and sustainability mandates.

9. Stakeholder Relations & Government Liaison

• Serve as the main contact for government entities, university leadership, investors, and tenants.
• Coordinate with regulatory bodies for permits, inspections, and renewals.
• Represent Arclight Services in property forums and professional associations.

10. Executive Reporting & Board Interface

• Present regular reports to the CEO on asset performance, cost control, occupancy, and maintenance KPIs.
• Provide insights on risk mitigation, sustainability performance, and compliance.
• Support audit and strategic committees with asset condition data and improvement plans.